IT Support Specialist

Sacramento, CA, United States

Job Description

Job Description BayWa r.e. Power Solutions, Inc. is a leading North American Engineering, Procurement & Construction (EPC) firm responsible for more than 300 MWs of installed solar PV projects in utility, commercial, and residential markets. BayWa r.e. Power Solutions, Inc. is the North American EPC division of BayWa r.e. AG, a global partner in the planning, funding, construction, and operations management of renewable energy projects. BayWa r.e. AG delivers renewable energy solutions worldwide, and has brought over 3 GW of energy online, while managing over 8 GW of assets.

At BayWa r.e Power Solutions we are striving to make energy better every day. We do this by not only implementing the best renewable technologies but by also being a great long-term energy partner with a focus on continuous innovation and our core values:

Safety, Integrity, Resilience, Collaboration, and Initiative.

We are helping others to:

r.e write their story,

r.e invest in their future,

r.e kindle their passion for learning and growing and becoming part of a team that feels more like a family.

r.e.Think Energy.

We are currently looking for a part-time IT Support Specialist intern to work in our Sacramento office.

This internship offers practical work experience, an introduction to Windows desktop support and an opportunity to gain experience with the technical operations of a renewable solar construction company. This internship will involve challenging opportunities, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the computer field.

If you have exceptional customer service skills, are highly dependable and enjoy being the one that everyone comes to for computer technical help, then we are looking for you.

The Information Technology Support Specialist will provide direct technical assistance and support to BayWa r.e. Power Solutions staff for network, hardware and software issues.

Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of

computer/software/network

malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

What you’ll do:

Respond to user requests for service, troubleshoot problems and help develop solutions.

Support PC hardware components, desktop operating system software, and software.

Perform minor repairs to equipment and arrange for other servicing needs.

Identify and report system issues to vendors.

Monitor and test resolution of those issues sent to vendors.

Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.

Monitor backup systems and procedures to ensure data security.

Record activities, solutions, and other responses to request for service.

Assist in maintaining inventory records and documentation for equipment.

Consult with vendors, perform research, and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.

Assist users in determining appropriate software solutions to meet needs.

Develop and provide user training for basic hardware and software use.

Provide backup technical support for network including router, firewall, and wireless access point.

Maintains open communication and positive working relationship with staff.

Perform other duties/projects as assigned.

What you’ll bring:

Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization.

Must be available to work a minimum of 10-16 hours per week.

Must be available and willing to commit at least six (6) months initially for an internship.

Must be pursuing an undergraduate or graduate level degree in a business, communications or computer related field

Minimum of two years of college or trade school education in a business, communications, or computer related field.

A basic understanding of computer network cabling and network file and print services.

A GPA of 3.0 or above.

Must be able to lift 25 pounds.

Proficiency in computer applications:

Microsoft Excel – Manipulation of data; transferring data; development of charts and tables.

Microsoft Word – Entering and formatting text; inserting charts, tables, and other visuals.

Microsoft PowerPoint – Creating and editing slides; inserting text, charts, tables, and visuals.

Ability to prioritize tasks and efficiently manage time.

Ability to exercise good judgment and effectiveness in working with a high-performing team Strong oral and written communications skills.

Ability to respond effectively to inquiries or complaints.

Ability to develop, maintain, and promote strong internal and external relationships.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to maintain professional (business casual) dress and grooming.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sit or stand at a desk for 6-8 hours per day performing tasks on a computer

Requires minimal physical effort with periods of walking and standing with light lifting of files

Minimal bending, stooping or reaching.

Occasional exposure to environmental elements during remote visits.

Working Conditions:

Requiring normal safety precautions with minimal occupational health and safety risks

Moderate to low noise levels

Requires considerable concentration

Stresses induced by changing environment, diversity in the organization, strict deadlines and high volume of workload

What We Offer:

BENEFITS: Medical Insurance, Dental Insurance, Vision Insurance, Employer-Sponsored Life Insurance, Voluntary Life/AD&D Insurance, Voluntary Long-Term Insurance, Voluntary Short-Term Insurance, Paid Vacation, Paid Sick Leave, Paid Holidays, Employer Match 401(k) Plan.

What’s Next:

Submit your application and our Baywa.re Power Solutions Talent Acquisition team will review your application. If your resume is a match for a current or future need, we will connect with you to learn more about your background and schedule an initial phone interview. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Baywa.re Power Solutions is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Baywa.re Power Solutions is an Equal Opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment.

wage - $20.00 per hour Powered by JazzHR

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