Senior Technical Architect

Austin, TX, United States

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Job Category

Customer Success Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Department Overview

Salesforce’s Alliances & Channels (A&C) AI Solutions Team is designed to act as co-pilots to our key partners in the AI space. There are two main functions of the team...

Assessment & Evangelization: Deeply understanding the partner AI solution / use case landscape. Sharing a compelling  Salesforce AI story to our partner ecosystem, capturing partner mindshare, and driving integration of Salesforce technology into partner use cases. Collaborating closely with , our AI product organization on solution development to ensure alignment between Product and partner (i.e provide visibility into product roadmap).

Solution Co-Creation: Providing technical expertise for Salesforce AI products and solutions to the partner ecosystem, supporting our Global System Integrators (GSIs) on actionable AI activities. Co-creating & delivering packaged AI solutions, thought leadership and scalable resources such as demo assets, holodecks, technical reference architectures, customer stories to drive sales growth. Driving the Go To Market (GTM) activation of the solutions across Sales, A&C, and Professional Services of the established solutions.

Role Overview

Salesforce is seeking multiple Technical Architects to join our A&C AI Solutions team. The Senior Technical Architect serves as a strategic advisor and Salesforce AI product and platform expert to the company’s largest, most complex partners.

Technical Architects collaborate with our Partners during solution development cycles to share their extensive knowledge of the Salesforce.com platform and product suite, specifically providing expertise on our AI products solutions (both new and existing) where required. Combined with their experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible solutions. They paint a solution vision, architect the system, and provide guidance to internal & partner teams during the implementation.

Technical Architects are highly effective interacting across technical and business resources from the developer level through mid-management and above and are therefore a trusted advisor for business and technology collaborators. Finally, with experience in software delivery cycles based on agile methodologies the Technical Architect supports and is in close alignment with project management activities.

Your Impact

Engage directly with Global System Integrator and top consulting partners (e.g. Accenture, PWC, Deloitte, Capgemini, IBM, etc)

Ensure scalable and standard methodology solutions to meet and exceed partner needs.

Guide the evaluation of business and technical requirements in solution design.

Build relationships with key collaborators and team members both internally with our product teams and externally with the partner teams.

Act as lead architect for the overall engagement by coordinating and aligning work of multiple architects on the team where necessary.

Align with Solution Managers to support planning in close collaboration with the partner.

Review and guide solution vision and direction, development approach and key artefacts in partnership with the solution manager.

Direct early solution evaluation, including proactive management of issues and effective engagement with executives, the account team, engineering, and product management internally and externally with partners.

Where required, hands-on application configuration to meet partner and customer needs.

Direct and mentor diverse teams, such as customers, partners, and colleagues in technical delivery aspects, as well as non-technical topics such as communication strategies or executive influence.

Fuel our internal growth by identifying, leading or contributing to internal pivotal initiatives, such as innovations, building up a strategic brand, and nurture teammates' skills by sharing knowledge.

Where required, support pre-sales activities to position Partner AI solutions with Salesforce sales teams.

Contribute to broader goals by becoming a citizen philanthropist and give back to our communities by joining or leading volunteering activities.

Required Qualifications

10+ years enterprise architecture or consulting experience

Hands-on technical consulting, solution implementation experience and deep expertise in Salesforce platform as well as coding experience in object oriented languages.

Ability to analyze, design, and optimize business processes via technology and integration.

Experience in guiding partners and project members in rationalising and deploying AI technology for business use cases.

Work independently and as part of a distributed team and a willingness to take ownership of problems.

Rapidly learn new AI technologies as well as strong presentation, communication and facilitation skills.

Available to travel regionally and occasionally internationally depending on partner needs.

Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

Preferred Qualifications

Hands on technical consulting and solution implementation experience with Salesforce’s existing AI & Data products and solutions.

Deep understanding of the AI and Data technology landscape - including affinity with Snowflake, AWS, GCP products & solutions.

Experience in a major Salesforce Industry such as FINS, RCG, HLS, CMT or Manufacturing.

Experience in a Salesforce product area such as Sales Cloud, Service Cloud, Marketing Cloud, Platform, Data Cloud, Mulesoft, and/or Tableau.

A detailed understanding of Web Services, Data Modeling, and Enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM).

Ability to build and maintain key relationships with C-level / mid level and key decision makers.

Experience as a Senior Architect and/or CTO in a mid to large sized organisation with leadership driving an organisational transformation in a matrixed organisation.

Experience of defining and delivering enterprise applications on the Salesforce Platform including coded solutions.

NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Benefits & Perks Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

World-class enablement and on-demand training with Trailhead.com

Exposure to executive thought leaders and regular 1:1 coaching with leadership

Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.

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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For New York-based roles, the base salary hiring range for this position is $172,500 to $258,700. For Washington-based roles, the base salary hiring range for this position is $156,800 to $237,200. For California-based roles, the base salary hiring range for this position is $172,500 to $258,700. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.