Customer Service Representative- 2nd Shift
Lockbourne, OH, United States
ODW Logistics is a top 50 Third Party logistics provider. ODW Logistics has strong company values of Respect- Trust-Team-Opportunity. Our growth is fueled by our extraordinary people delivering the difference every day to our customers.
Why ODW?
Competitive benefits: Medical, Dental, Vision, Disability and Life Insurance
Paid vacation and holidays
Career advancement
Recognition Awards
Tuition Reimbursement
Company Matching 401k
Gym Reimbursement
Referral bonus opportunities
Company Discounts Program
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responding promptly to customer inquiries
Handling all situations to establish win-win outcomes in the best interests of customers and the organization.
Building and maintaining long-term relationships with internal and external customers
Organizing workflow to exceed customers’ timeframes.
Obtaining and evaluating all relevant information to handle product and service inquiries.
Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
Research, resolves, and communicates customer, inventory, order and inbounds discrepancies.
Education and Experience Required 1-2 years of customer service or related work.
Microsoft Office software, data entry, and internet application experience.
High School graduate or equivalent.
Warehouse Management System (AS400) experience.
Minimum Physical Requirements General office working conditions.
Workweeks in excess of 40 hours may exist periodically through the year.
Occasional weekend work.
Must be able to work in a fast passed, team-oriented environment dedicated to exceeding customer expectations and to the achievement of safety, quality and productivity goals in a time sensitive environment.
Requires the ability to frequently sit and use hands in a repetitive motion on the computer.
Occasionally requires the ability to lift/carry boxes up to 50 lbs.
Our Company is an equal opportunity employer.
INDHR