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Senior Client Advisor Chicago

Chicago, IL, United States

Dolce & Gabbana, a leader in the world of luxury fashion, presents an exceptional career opportunity In Chicago. We are seeking an exceptional Senior Client Advisor with an established client portfolio and 3-5 years of previous Luxury Retail experience working for a luxury brand

Position Overview

Senior Client Advisors (SCA) are the top sellers in the store and market. SCAs are natural relationship builders with outstanding commercial ability, guiding each client through the brand’s values and heritage, gaining a strong understanding of their needs and lifestyle while creating long-term value for clients and the company. The Senior Client Advisor strives to achieve individual and team results and, at times responsible for acting as the Manager on Duty (MOD). The SCA coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage. The SCA is not responsible for Performance Management with the primary focus being driving sales.

Responsibilities

Engage with clients and ensure the Dolce & Gabbana Sales and Service standards are embodied consistently

Drive and exceed both individual and store sales objectives including KPIs such as Consignment, Appointments, Repurchase Rate, UPT, conversion, and data collection/enrichment by ensuring the highest level of customer service and quality of sales

Contribute to enhancing team performance as a guide and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience

Capture quality client information to understand and meet clients’ needs to build relationships and personalize future client development opportunities

Build and develop long-lasting client relationships using the company’s clienteling program and initiatives

Drives business through active client outreach and appointment selling

Attract new clients by acting as a Brand Ambassador through networking within the community

Professionally interacts with all levels of Management and Corporate representatives

Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, enhancing the knowledgeof the brand's history and values, collection proposition, and product features

Supervise the sales floor, acting as MOD when required

Responsible for opening and closing procedures while also holding store keys, as required

Support and maintain company visual merchandise presentation standards

Support in inventory preparation and execution

Work with all store teams to maintain a professional and productive work environment

Additional responsibilities as assigned

Qualifications

3-5 Years of previous experience in sales roles, in Luxury Retail Companies

Proven excellent client service skills and commercial mindset

Previous experience in training and coaching people both in professional and non-professional contexts

Ability to drive results through others

Proficient computer knowledge (MS Word, Excel, and Outlook)

Ability to communicate and analyze business needs/trends with senior leadership

Ability to work in a fast-moving and dynamic environment

High flexibility and ability to adapt to different customers

Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays

LOCATION: USA – Chicagon – IL

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