Customer Order Management
Baltimore, MD, United States
Position : Customer Order Management
Location : Sparks, MD
Duration : 12 Months contract
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Customer Service
Level Of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Work days/hours: M - F 8am - 5pm
Job Description:
Customer Order Management is responsible for expediting orders by acting as a liaison in problem resolving, research and problem/dispute resolution.
Duties and Responsibilities:
Demonstrates working knowledge of product/service features and how products/services are used in customers' businesses
Demonstrates knowledge of standard business practices and procedures
Performs tasks related to pre-sales service, order fulfillment and post-sales service
Addresses moderately complex issues
Resolves moderately complex customer issues with minimal supervision
Communicates complex information on products and services. Recommends alternate products to meet customer needs
Has developed knowledge and skills in own job family; still acquiring / expanding fundamental knowledge and higher-level skills
Applies knowledge and skills to a variety of standard activities
Works with moderate guidance in own area of knowledge
Education/Experience:
Bachelor's degree required - 2-4 years’ experience
Strong communication skills
Physical Demands:
May be required to travel up to 10% of time
Computer Skills:
Windows based applications: MS Word, MS Excel, Adobe Acrobat, Oracle 11i