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Zocdoc
New York, NY, United States
Our Mission Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor
Job Source: ZocdocGrata
New York, NY, United States
Overview We're looking for a customer-centric, energetic and highly-motivated individual to join our Customer Success Team. The ideal candidate should have a proven track record of account management, maintaining high customer renewal rates as a result of ongoing customer engagement, leadership, and outstanding communication skills. As a CSM, you
Job Source: GrataVenn-Corp
New York, NY, United States
About Venn We're a bold and forward-looking team of innovators and engineers with roots in real estate who are building technology to transform the resident and operator experience in multifamily communities everywhere. Since our founding in 2016, we've been focused on creating human-focused, tech-first tools and experiences for seamless living. T
Job Source: Venn-CorpColumn Software, PBC
New York, NY, United States
Column is looking to hire a full-time Customer Success Manager (CSM) to join our Customer Experience team. The CSM will report directly to our CSM Team Lead Manager, Enrique Diaz, and should be excited about building relationships and fostering trust.The Customer Success Manager (CSM) will be entrusted with cultivating trusted, proactive relations
Job Source: Column Software, PBCDashlane
New York, NY, United States
Introduction Are you an experienced Manager of Customer Success obsessed with bringing your customer-facing experience to help develop and grow a team driving adoption and retention? Are you passionate about customer onboarding & enablement, customer lifecycle management, product adoption and retention? Join Dashlane as a Manager, Customer Success
Job Source: DashlaneGem
Little Ferry, NJ, United States
Level: IC3 Location: Remote [US Based] This role is eligible for remote work. Compensation: The OTE annual salary range for this role is $131,580-$146,200USD + equity + benefits The range displayed on this job posting reflects the minimum and maximum target depending on the location of each candidate. In addition to location, other factors incl
Job Source: GemNeptune Retail Solutions
Jersey City, NJ, United States
Job Description Job Description Salary: Headquartered in Jersey City, NJ, Neptune Retail Solutions is the nation’s premier retail marketing services company. We are experts at influencing buying behaviors through disruptive, innovative, and results-oriented solutions, including in-store, home-delivered, and digital media tactics. Our powerful adve
Job Source: Neptune Retail SolutionsInstrumentl
Little Ferry, NJ, United States
Hello, we’re Instrumentl. We’re a mission-driven startup helping the nonprofit sector to drive impact, and we’re well on our way to becoming the #1 most-loved grant discovery and management tool. To help us get there, we’re hiring a Customer Success Manager to partner with our customers (nonprofits and grant writers) and provide the guidance they n
Job Source: InstrumentlLittle Ferry, NJ, United States
The Company
Marigold helps brands foster customer relationships through the science and art of connection. Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty. Marigold provides the most comprehensive set of use cases for marketers at any level. Headquartered in Nashville, Tennessee, Marigold has offices globally across the United States, Europe, Australia, New Zealand, South America and Central America, as well as in Japan.
The Role
Skills
As a Customer Success Manager, you will work with our most strategic clients to drive retention, renewals, adoption, customer satisfaction, and growth. This is a high-profile customer-facing role requiring outstanding relationship management skills and technical acumen. You will work with business leaders to understand their needs and advise on ways to use Marigold’s portfolio of products and industry best practices to help them achieve their business goals. At the same time, you will coordinate cross-functional teams to ensure a successful transition from onboarding through ongoing growth and renewal customer lifecycle phases. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills, along with a proven track record in analytics and comfortable in a fast-paced and data-heavy environment.In This Role You Will:
Responsible for the management of a portfolio of client accounts to foster long-term business relationships
Deliver a proactive customer contact strategy to drive renewals, product adoption, training, and revenue growth
Increase customer satisfaction by understanding business needs and providing additional Marigold solutions and ROI
Proactively provide strategic recommendations to help customers optimize their product use and digital marketing metrics
Maintain a high level of visibility with customers, through strategic meetings, customer marketing stories, executive touchpoints, etc.
Act as an escalation point to drive resolution in a timely, proactive manner
Identify at-risk renewals and deliver on customer remediation plans
Monitor customer health to track usage and customer satisfaction
Forecast retention, renewal, and status for assigned accounts
Become the customer advocate to drive cross-functional teams across development, product management, and support
Preferred Qualifications
Excellent customer relationship management skills
Solid communication, listening, and writing skills
Ability to problem solve and resolve client issues
Understanding of software as a service
Organized and reliable: able to work independently with little direction when necessary
Requirements
4+ years of customer facing experience
Excellent organizational, presentation and communication skills
Strong written and verbal communication skills
Email marketing or digital marketing software experience
Perks & Benefits
Competitive compensation and benefits package
Life, AD&D, Short and Long Term Disability Insurance
401k with company match
Open Time Away
Paid parental leave
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Email Alert for Customer Success Manager jobs in Little Ferry, NJ, United States
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