Help Desk Support Specialist Information Technology Baltimore, MD
Baltimore, MD, United States
The Help Desk Specialist plays a vital role in assisting the system administration team to ensure the effective development, deployment, and maintenance of GRC tools. This role involves collaborating with cross-functional teams to support the functionality, security, and operational integrity of Governance, Risk, and Compliance (GRC) systems.
Key Responsibilities:
Assist in the deployment, configuration, and maintenance of GRC tools.
Support system administrators in managing user accounts, permissions, and access controls.
Monitor system performance and troubleshoot issues in GRC applications.
Provide technical assistance and user support for GRC tools.
Assist in testing new features, updates, and patches for GRC systems.
Collaborate with security teams to ensure GRC tools are secure and compliant.
Help maintain documentation related to system configurations, procedures, and troubleshooting.
Support capacity planning and resource allocation efforts.
Participate in the development of user training materials and sessions.
Stay informed about emerging technologies and best practices in GRC tool administration.
Requirements:
5+ years of experience providing Help Desk / Technical Support
Must be a High School Graduate or equivalent
CompTIA A+, Security + or Network + certification
HDI Certification a plus
ITIL Foundation a plus
ASSYST Benefits:
We are proud to offer a robust benefits package including medical, dental, vision, 401(k) retirement plan, disability insurance, flexible spending accounts and more in order for our employees to maintain a secure work/life balance.
ASSYST is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law
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