Technical Support

Technical Operations Support D1 (New Verticals Catalog)Location: RemoteJob OverviewAs a Contingent Worker supporting the New Verticals Catalog team at our client, you will help manage the end-to-end catalog build and update process for new vertical merchants.You will work from assigned ticket queues, follow established SOPs, and use spreadsheets and internal tools to standardize, analyze, and prepare catalog data for upload.The role requires a strong focus on data accuracy, quality control, queue management, and turnaround-time expectations in a fast-paced, high-volume environment.Key ResponsibilitiesManage assigned catalog build and update tickets from intake through completion.Follow established SOPs and detailed processes to ensure consistent and accurate execution.Use spreadsheets and internal tools to organize, standardize, analyze, and prepare catalog data for upload.Validate completed work and conduct quality checks before submission.Identify, investigate, and resolve catalog and data-quality issues.Escalate blockers and issues when necessary to keep work moving.Manage individual ticket queues and workload effectively.Consistently meet established turnaround-time and service-level expectations (SLAs).Navigate ambiguity and determine appropriate next steps using available processes and resources.Learn new workflows and processes quickly and apply them accurately.Maintain a high level of attention to detail while working with large volumes of catalog data.Required Skills & QualificationsExperience working in a high-volume, process-driven environment.Strong attention to detail and commitment to data accuracy.Experience using spreadsheets to organize and analyze data.Ability to follow detailed SOPs and established workflows.Strong time management and queue management skills.Ability to identify and resolve data-quality issues.Comfortable working with ambiguity and escalating blockers appropriately.Ability to learn new processes and internal tools quickly.Strong organizational skills and ability to consistently meet turnaround-time and SLA expectations.Comfortable performing repetitive but detail-sensitive work while maintaining accuracy and productivity.Work EnvironmentFast-paced, high-volume catalog operationsPrimarily ticket/queue-based workHeavy emphasis on data quality and accuracySpreadsheet and internal-tool usageProcess and SOP driven