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Crown Chrysler Dodge Jeep Ram
Dublin, OH, United States
Crown Automotive of Dublin has an opportunity for an experienced Service Advisor! The position includes interacting daily with a range of people - customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few. A friendly and outgoing manner as well as excellent customer serv
Job Source: Crown Chrysler Dodge Jeep RamAAA Club Alliance, Inc.
Reynoldsburg, OH, United States
Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service Advisor for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With
Job Source: AAA Club Alliance, Inc.ER Autocare
Plain City, OH, United States
Job Description Job Description Are you a passionate salesman with a love for automobiles? Join ER Autocare as a Full-Time Automotive Service Advisor and immerse yourself in a dynamic and exciting environment. This onsite position in Plain City, Ohio, offers a competitive salary range of $60,000 to $90,000. You will have the opportunity to shine
Job Source: ER AutocareByers Toyota
Delaware, OH, United States
Automotive Service Advisor At Byers Automotive, we strive to make every customer a customer for life. As a family owned and operated business since 1897, we know happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Byers Automotive is absolutely critical to its success. Ou
Job Source: Byers ToyotaCrown Eurocars of Dublin
Dublin, OH, United States
Crown Eurocars Mercedes-Benz of Dublin, the only J.D. Power "Dealer of Excellence" Mercedes Benz dealership in Ohio and the recipient of the 2023 Mercedes Benz Best of the Best award, has an opening for an experienced Service Advisor! The position includes interacting daily with a range of people - customers, service technicians, service managers,
Job Source: Crown Eurocars of DublinGermaincars
Dublin, OH, United States
Germain Honda of Dublin Automotive Service Advisor Dublin, OH Experienced candidates with a proven CSI track record Earning potential of up to $150k Germain Offers: Medical, Dental, and Vision Insurance 401(k) Savings Plan Paid Vacation Paid Company Holidays Company Outings and Activities Ongoing Professional Development Employee Discounts
Job Source: GermaincarsMarketSource
Columbus
122756BRTitle:Automotive Technical AdvisorJob Description:Automotive Technical Advisor MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information
Job Source: MarketSourceMilex Complete Auto Care - Mr. Transmission
Columbus, OH, United States
Benefits: Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Profit sharing Tuition assistance Vision insurance Who Else Is Hungry To Become A Rock Legend??? Stop Working At A Job That Sucks. Work With Friends In An Environment That Wants To Give Y
Job Source: Milex Complete Auto Care - Mr. TransmissionColumbus, OH, United States
122756BRTitle:Automotive Technical AdvisorJob Description:Automotive Technical Advisor
MarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology, Telecommunications, and Manufacturing industries in Business-to-Business (B2B) and Retail models.
Founded in 1975, MarketSource, Inc. became a subsidiary of Allegis Group, Inc. in 2004. Our Company’s culture centers on our core values: Open Communication, Relationships, Serving Others, and Work Ethic. MarketSource clients rely on the innovative managed sales solutions that our vertical-specific, subject matter experts develop and deliver. Our team members thrive in a welcoming atmosphere of diversity, inclusion, and exemplary corporate practices.
Summary
The Automotive Technical Advisor will act as a direct liaison between the dealerships and the OEM within their assigned program. The Automotive Technical Advisor will have a special focus on buyback reductions including repeat repairs/visits, repair time, and Fixed First Visit.
Essential Job Functions:
Provide technical assistance and fixed operations consultation to our dealer service personnel, fleet, and commercial customers
Motivate and lead dealer service personnel to higher levels of service and parts performance consistent with corporate and industry direction
Initiate resolutions on current unresolved issues in support of dealer’s efforts to maximize their competitiveness in the marketplace while improving customer retention and loyalty
Analyze and make suggestions relating to repair shop process improvements and offering a proactive business planning with a focus on the customer
Manage STAR escalations- high buyback risk vehicles as identified by the BuyBack Triage Agents
Provide phone and in-dealership technical assistance
Provide dealership consultation on the following: repair order documentation, repair service agreements and facilities inspections
Troubleshoot and solve final repair attempt situations
Identify repair shop process improvements and proactive business planning with a focus on the customer
Represent the OEM as a subject matter expert (litigation/buybacks); CAIR updates needed for each involvement with additional systems as directed by the OEM
Provide support for C.A.G./engineering- providing on ground request support
Oversee Recall and Required Service Updates (RSU) follow-up and reduction
Establish yourself as a quality feedback liaison
Required Knowledge, Skills, and Abilities:
Highly motivated, adaptive, and autonomous with the ability to deliver results
Entrepreneurial individual with a history of leadership and achievement
Excel in building positive working relationships, cost assessment and conflict resolution
Understanding of automotive dealership fixed operations
Ability to travel to dealerships within a designated area
Ability to communicate technical information to all levels within both the client and the dealerships
Ability to analyze data and create custom reports
Ability to effectively use MS Word, Excel, and other customized software
Ability to work independently, multi-task, and manage a progressive workload in a fast-paced environment
Ability to identify and react swiftly to issues that may arise
Excellent written, oral and presentation skills
Ability to tackle complex issues and develop innovative and practical solutions
Proficient with Microsoft Office; Work, PowerPoint, and Excel
Job Requirements:
Bachelor’s Degree or equivalent work experience in lieu of degree
Master Technician Certification or equivalent experience in lieu of certification
2 years of automotive experience
Dealership fixed operations experience preferred
75% travel; 2-3 weeks per month
Auto req ID:122756BRState:Ohio Job Category:Sales and Related Additional Information:MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575.Work Site City Selection:Columbus
Email Alert for Automotive Technical Advisor jobs in Columbus, OH, United States
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