Project Manager Team Lead

Madison, WI, United States

Job Description

Job Description Description: We are one of the largest commercial furnishing providers in the country, creating spaces that are engaging, inspiring, and perfectly tailored to our clients’ needs and goals. Our clients range from small business owners to Fortune 500 corporations, healthcare, education, sports arenas and hospitality environments. A comprehensive menu of services includes asset and order management, facility, installation and space planning, and project management services.

At Atmosphere we believe in providing the best possible service to our clients and constantly striving to provide the best possible work environment for our team members.

PRIMARY FUNCTION

Manage the scope, schedule and budget for large, strategic or complex client projects. Successfully lead and manage direct reports, operations team, and project teams including managing budgets and resources. Negotiate with and act as main point of contact with third party labor and product providers. Drive revenue by pursuing opportunities to sell services with existing clients. Communicate project status, issues, and other relevant information to internal and external stakeholders including Regional Leadership and Senior Management.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Assist with Identifying hiring needs with the Project Management Team and assist with hiring process. Lead, coach, and develop team members. Act as a mentor and assist and oversee in training PMs, PC’s, and Field Members. Recognize and motivate team members. Conduct regular statuses and performance reviews with direct reports and when necessary, assist with coaching your direct reports through the corrective action process.

Create measurements, goals and objectives for the Operations team and Project Management Team. Monitor progress and results utilizing risk reporting tools. Present project team progress to Services Management Team.

Work with the Operations Manager to supervise and distribute the workload of the PM Team.

Assist with developing new processes and procedures within Operations and PM Team, leading to efficiencies, cost effectiveness, and alignment across locations.

Participate in quality improvement initiatives. Working to integrate quality improvement concepts into the day-to-day business of the Operations and PM Team to improve processes and procedures for increased efficiencies, cost effectiveness, and increased client service levels.

Deliver a superior client experience. Manage and measure project success to meet client expectations. Address concerns directly with client.

Manage the scope, schedule, and budget for large or complex client projects. Act as main point of contact with project team, client, and contractors.

Ensure Project Managers and other leaders on project teams are trained and execute Omni Services operational standards.

Manage resource allocation in partnership with other department managers.

Request, negotiate, and manage pricing from third party service and product providers. This includes understanding state labor laws and regulations.

Develop and manage project schedule and timeline. Establish and coordinate delivery phasing of product with service providers. Coordinate and lead project team meetings, and ensure accurate information is communicated to all internal and external stakeholders in a timely manner.

Manage project team on site and assist in problem resolution. Monitor and control projects through administrative direction to ensure project is completed on schedule and within budget.

Schedule and lead punch list walkthrough with client and contractors. Ensure action plans are documented appropriately and communicated to project team and client. Confirm punch list is managed to its completion, including sign off by client.

Coordinate and manage inventories of client owned product.

Assist design team with field measurements and checking specifications against plans. Provide value engineering solutions and communicate required changes to project team.

Estimate, track and manage project management time. Communicate actual vs estimate status with sales team.

Maximize revenue for billing project management to clients. Partner with sales team to identify additional services and products that can be introduced to the client.

Participate and lead efforts to help secure additional business by assisting with RFP responses, presenting to clients, and attending client and/or networking events.

While this job description accurately represents the current primary duties of the role, functions may be adapted as necessary to meet business need.

CORE

STRENGTHS/ATTRIBUTES

Leadership skills : ability to provide direction, develop and implement processes, motivate others, and build consensus with large groups including cross-pyramid teams. Influences without authority, giving direction and delegating tasks. Nurtures fresh approaches and appropriate risk taking.

Communicates/Collaborates

Effectively : Strong verbal and written communication and presentation skills. Ability to tailor message across a variety of audiences. Strong interpersonal skills; develops and maintains positive relationships internally and externally. Strong team player.

Strategizes and Problem Solves:

Problem solving orientation; critical thinking skills; understands how their work relates to the whole; generates new ideas that add value; ability to seek out appropriate information to make effective decisions.

Execution Management : Works quickly to get things done; uses resources effectively; detail oriented and high level of accuracy. Owns execution of tasks and demonstrates excellent follow through. Drives for Results and fosters a sense of urgency.

Resilient and Adaptable : open to new experiences to develop skills and ability to work in a fast paced, continuously evolving role.

WORKING RELATIONSHIPS

INTERNAL: Works with all Atmosphere departments to ensure smooth workflow and flawless execution. Provides project statues and communications to Sr. Leadership Team.

EXTERNAL: Works with clients, vendors, network dealers, business partners, contractors and other industry professionals to maintain a positive working relationship and ensure flawless execution.

Requirements:

MINIMUM JOB REQUIREMENTS

5+ years project management experience

2 + years in commercial interiors industry

4 year Degree, or relevant experience

2+ years supervisory experience

Experience with project management applications and methodologies

Understand and manage financial drivers

Commitment to exceptional client service and delivering a Omni branded experience

Ability to travel outside of the office, may include occasional overnight travel

Ability to manage and lead an operation and project team; establish roles and responsibilities and hold project team members accountable.

Ability to handle personnel issues and maintain confidentiality.

Ability to provide direction and leadership in order to develop and maintain a positive working relationship with clients, team members, and partners

Ability to think critically and understand implication of decisions

Ability to lead through change and uncertainty

Ability to meet multiple deadlines while leading a project team

Earns confidence of external and internal partners as well as senior management; creates an environment of trust; and demonstrates integrity

Excellent negotiation, communication, and presentations skills

Speaks and writes clearly and concisely and has the ability to tailor message across a variety of audiences

Excellent conflict resolution skills, and ability to coach others with conflict resolution

Attention to detail and accuracy and high level of organization and time management skills

DESIRED JOB REQUIREMENTS

Experience with commercial furniture systems and/or flooring products, application, and installation

Experience with Hedberg, ServiceTRAX, Plan Grid and Calidus or other estimating tool (when applicable)

Understand and interpret design and construction plans

Proficient with coordinating electrical, cabling and other trades with minimal assistance

Project Management Certification

Atmosphere Commercial Interiors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, Atmosphere Commercial Interiors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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