Operational Excellence and Change Consultant - GCAOO_

Jacksonville

Operational Excellence and Change Consultant - GCAOO

Charlotte, North Carolina;Jacksonville, Florida

**Job Description:**

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

**Job Description:**

This job is responsible for managing cross-functional and/or inter-departmental projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities of the job include partnering with the business to develop a plan to sustain change, evaluating current methods, and developing strategies to implement changes and project improvements. Job expectations include overseeing projects, using appropriate tools to drive project completion, and serving as a secondary point of contact to department managers for critical change initiatives.

**Line of Business Job Description:**

We have an exciting opportunity to join our Process and Operational Excellence organization within Global Credit, AML and Onboarding Operations (GCAOO). The successful candidate will be responsible for the monitoring the change lifecycle of initiatives impacting GCAOO and will be responsible for key program routines and artifacts working directly with the program manager and with senior management of the impacted operations function. We are looking for candidates with change/program management experience, the ability to challenge and influence stakeholders, with excellent analytical, critical thinking and communication skills, and a process improvement mind-set. The candidate will develop working relationships with operations, strategy, and technology teams along with process owners, business controls, and PMOs, building trust and confidence at all levels. The ideal candidate will be a strong contributor and a self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo.

**Skills and Responsibilities:**

+ Management of key program routines and artifacts (such as delivery plan, risk & issue log)

+ Operational Excellence strategic initiatives and lens

+ Represents the health and status of the program to senior stakeholders

+ Ensures stakeholder engagement and keeps them informed of progress

+ Identifies, manages and escalates risks & issues

+ Manages administrative requirements to support governance forums (meeting scheduling, meeting agenda prep, etc.)

+ Communicates, influences, and negotiates both vertically and horizontally to leverage necessary resources

+ Drives change governance and change control

+ Work independently with strong organizational skills, data analytics, critical thinking and ability to execute stated requirements.

+ Process analysis, process modeling and process governance

+ Support the program's short-and-long term strategy

+ Prepare presentations and complementary data to assist leaders in process analysis/governance activities

**Qualifications/Desired Skills:**

+ Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

+ Excels in working among diverse viewpoints to determine the best path forward

+ Excellent verbal and communications skills. Provide clear, concise direction to the broader team while delivering comprehensive status to senior executives or business champions

+ Creativity – able to look at a problem from a new perspective and to develop new ideas and solutions

+ Self-starter who can take ambiguous information and drive to logical outcomes while constantly challenging the status quo

+ Commitment to challenging the status quo and promoting positive change

+ Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.

+ Experience working in a global environment

**Shift:**

1st shift (United States of America)

**Hours Per Week:**

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (ol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (ol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .