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Select Physical Therapy
Indianapolis, IN, United States
Overview Patient Service Speicalist - Float Indianapolis, IN PRN Job Description When patients enter our centers we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your stati
Job Source: Select Physical TherapyDOC Maintenance Inc
Indianapolis
Job Description Job Description Description: Field Service Technicians , are you looking for an opportunity to take your expertise and join an industry-leading organization that will reward your hard work and effort? Join us today at DOC Services Inc.! We perform preventative and reactive maintenance on a variety of electromechanical equipment i
Job Source: DOC Maintenance IncWesBanco Bank Inc.
Indianapolis, IN, United States
Job Title - Department Customer Service Associate - Customer Service Center Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Mid Atlantic Work Hours
Job Source: WesBanco Bank Inc.VCA Animal Hospitals
Carmel, IN, United States
VCA CompanionAnimal Medical Center is seeking a Lead Client Service Representative to join our leadership team! VCA Companion Animal Medical Center is a well-established veterinary clinic located in the heart of Downtown Carmel. We have a strong client base and a highly skilled, long-term team of associates. If you have at least 3-5 years of vet
Job Source: VCA Animal HospitalsUnisys
Indianapolis, IN, United States
What success looks like in this role: *Delivers Tier 2 remote hardware and software support services to clients to resolve product use and multi-product/platform problems, and/or questions relating to enterprise systems, networks and application software, as well as desktop applications that are beyond the scope of the client's first level help des
Job Source: UnisysDayton Freight
Greenwood, IN, United States
Overview Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities 401(k) plan, Company Match *This is a Part-Time 1st Shift position Responsibilities Customer Service Representatives are responsible for assisting Dayton
Job Source: Dayton FreightABBTECH Professional Resources
Indianapolis, IN, United States
This program requires US Citizenship Seeking a full-time Customer Service Representative with Mortgage Servicing experience. Opportunity for telework after training upon performance and customer approval. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of F
Job Source: ABBTECH Professional ResourcesEZCORP
Indianapolis, IN, United States
Address: 5227 W. Washington St. Indianapolis, Indiana 46241 Brand: EZPawn Pay range is based on experience from $13.00/hr to $15.00/hr We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well
Job Source: EZCORPIndianapolis, IN, United States
Come Create at Ricoh
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in yourself
At Ricoh, you can:
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
POSITION PROFILE
Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes. Undertaking all customer support tasks in external customer/client facilities
The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions.
Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.
JOB DUTIES AND RESPONSIBILITIES
An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area
Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
Assists with onboarding new team members and cross training peers
Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
Routinely inspects Site Procedures Guide for accuracy and compliance
Knowledgeable of all contracted services within assigned customer accounts
Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
Creates and maintains a customer-focused environment.
Responsible for customer satisfaction by engaging end-user feedback.
Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
Communicates effectively and responds quickly to customer and end user communication
Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed
Performs other duties as assigned
QUALIFICATIONS (Education, Experience, and Certifications)
Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements.
Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
Customer Service Floater jobs in Indianapolis, IN, United States
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