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Customer Service Representative

Dallas, TX, United States

Job Type

Full-time

Description

About Us

Womack Machine Supply and Morrell Group have united to become an industry powerhouse in engineering and industrial solutions. With over 70 years of excellence, Womack's motion control expertise meets Morrell's premier component integration, creating a dynamic force committed to innovation and customer service. Join us as we redefine the industry and shape the future of engineering and automation. Be part of something extraordinary and make a lasting impact with us.

Culture

Putting our people first - we take care of our people, and our people take care of our customers

Approachable leadership - open-door policies, flat organization, collaborative environment

Growth mindset - entrepreneurial perspective, sense of purpose

Professional development - ongoing training in a continuous learning environment

Our Core Values Passion

Integrity

Excellence

Optimism

Relentless Resolve

Heart to Care

Customer Service at Womack

The Customer Service Representative is responsible for participating in the call rotation, continuously working to maintain and improve Customer relations, managing order processes and shipment tracking, delivering routine Customer quotes and pricing, and escalating calls when appropriate.

Day-to-Day Responsibilities

Promptly provide accurate product information, including pricing, availability and lead time to address Customer needs

Route non-standard or technically complex Customer inquiries to appropriate Customer Service Representative for resolution

Create quotes and sales orders in primary business system software

Utilize supplier internet portals to obtain current product information

Follow up with Customers to provide accurate delivery dates and updated order status

Understand and follow appropriate work processes

Escalate issues to appropriate management or technical level

Maintain Customer information such as contacts and order preferences

Other duties may be required

Requirements

Qualifications Bachelor's degree or equivalent amount of education and related experience is required

Bachelor's degree in Industrial Distribution, Mechanical Engineering, or related technical field is preferred

3-5 years of Customer service experience required

Customer service experience in Manufacturing, Distribution, or a related technical field is preferred

Skills & Abilities Effective verbal and written communication skills, including the ability to understand requests and accurately fulfill sales orders

Basic PC skills in Microsoft Office Suite

Ability to effectively utilize Internet resources to obtain information

Basic skill level using distribution or manufacturing software involving sales order entry, inventory availability, purchase order inquiry, scheduled and acknowledged dates, open and converted quotations, and Customer A/R account status; experience with these operations in a Prophet 21 environment is preferred (not required)

Demonstrated ability to provide high-quality Customer service in a fast-paced, high call volume environment

Ability to prioritize tasks with minimal supervision

Benefits Competitive benefits & PTO

401(k) with employer match

Medical, dental, vision, and life

Short- and long-term disability insurance

Paid parental leave

Wellness options

Tuition reimbursement

Time off to volunteer

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, citizenship, age, disability, veteran status, or any other status protected by applicable law. Womack Machine Supply is committed to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

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