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Navy Mutual
Arlington, VA, United States
The primary role of the Customer Service Specialist is to research and resolve member issues and inquiries about their existing policies via phone, e-mail, regular mail and/or in person; provide excellent service in a timely, professional, and courteous manner. Document all interactions and member feedback in the Customer Relationship Management ("
Job Source: Navy MutualAmentum
McLean, VA, United States
Customer Service Specialist Receives customer service calls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-hour work schedule, Monday through Friday. Responsibilities Handle all inbound and outbound calls in an ar
Job Source: AmentumAmentum
McLean, VA, United States
Customer Service Specialist Receives customer service calls and work-order requests, via telephone, computer network, or in-person. Enters request data into either a computerized maintenance management system or an automated database. Eight-hour work schedule, Monday through Friday. Responsibilities Handle all inbound and outbound calls in an ar
Job Source: AmentumAmero Foods Mfg corp
Laurel, MD, United States
Benefits: 401(k) Health insurance Paid time off Profit sharing Training & development Are you passionate about baking? Do you love solving customer's issues? We are looking for a Customer Service Representative who would be responsible for ensuring the highest levels of customer service as well as customer communications. A successful candida
Job Source: Amero Foods Mfg corpMindlance
Reston, VA, United States
Position Title: Customer Service SpecialistLocation: Reston, VADuration: 3-6 months assignment About the OpportunityAs a Customer Service Specialist you are responsible for speaking with our customers: students, educators and higher education staff; answering questions and requests specific to client's assessment programs. Key support is preparing
Job Source: MindlanceMeduitrcm
Gaithersburg, MD, United States
** Customer Service Specialist** **Job Category****:** Collections **Requisition Number****:** CUSTO01444 Showing 1 location **Job Details** **Description** Meduit has an opening for a Customer Service Specialist in our Health Services business unit. Working under general supervision this position provides revenue cycle servi
Job Source: MeduitrcmAmentum
Chantilly, VA, United States
Receive all service calls and work order requests telephonically, classified network or in person from a wide range of customers, and enter and retrieve information from the automated New Scale database and transfer into computerized MAXIMO work management and tracking system, and/or on manual logs. Responsibilities Handle all inbound and outboun
Job Source: AmentumBanner Corp.
Washington, DC, United States
** Customer Service Specialist** **Job Category****:** Mortgage Loan Operations **Requisition Number****:** CUSTO004449 Showing 1 location **Job Details** **Description** **Customer Service Specialist** **Opportunity Overview** As a **Customer Service Specialist** at Banner Bank you will provide positive, professional, and co
Job Source: Banner Corp.Rockville, MD, United States
As a Customer Service Specialist you will be responsible for taking care of Heartline Fitness Systems customer success standards, the incoming calls/emails, web and technician requests. As a Customer Service Specialist, you will be trained in all aspects of the service support operations and the customer journey. Heartline Fitness Systems uses an advanced and customized Customer Relations Management / Enterprise Resource Planning (CRM/ERP) system "Netsuite" to manage its operations and key performance indicators (KPI's). Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises.
***ESSENTIAL RESPONSIBILITIES***
* Answer inbound calls from customers, technicians, and vendors.
* Monitor tracking and data entry.
* Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
* Follow best practices with Netsuite CRM functionality and case follow-up standards to ensure customer success.
* Validate and Update customer information in Netsuite CRM system.
* Make outbound calls to confirm scheduled service calls when needed
* Input new customers into NetSuite CRM system.
* Maintain positions KPI's and reports on a daily basis.
***SKILLS AND QUALIFICATIONS***
* Excellent customer service skills
* Ability to communicate effectively
* Strong interpersonal skills and problem solving ability
* Ability to multi-task
* Team Player mentality
* Detail oriented
* High School Diploma or GED
* Experience with Netsuite CRM system preferred but not required
**As a member of Heartline Fitness you can expect**
* Growth opportunities
* A fun, friendly, professional working environment
* Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance
**Job Type:** Full-time
**Hourly Wages:** $16.00 - $18.00 depending on experience
Heartline Fitness is an equal opportunity employer. Since 1983 Heartline has built a business focused on user experience, its employees, and our loyal customers. We have employed and surrounded ourselves with the top talent in the industry, and constantly focus on innovation and growth for the company and our culture. The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; at will employment remains.
Heartline Fitness is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements
For more information regarding our career opportunities, please visit our . All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States
**Apply for Customer Service Specialist**
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Customer Service Specialist jobs in Rockville, MD, United States
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