Application Support Engineer / Logistics Applications

Columbus, OH, United States

Application Support Engineer / Logistics Applications

BCforward is currently seeking a highly motivated Application Support Engineer for an opportunity in Columbus, OH 43215

Position Title: Application Support Engineer / Logistics Applications

Location: Columbus, Ohio

Anticipated Start Date: July 15

Expected Duration: 6-12 months (with possibility of extension or conversion)

Job Type: Contract, 40 HRS WEEKLY, Hybrid

Pay Range: $ 44/hr. - $46/hr.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description:

Requirement:

L3 & L3 Production Support Analyst working on Logistics Application Support for one of the US based Retail providers.

Strong problem-solving skills with good communication skills, ability to work under pressure with a high sense of urgency.

Looking for someone who is proactive, self-driven and able to identify improvements as part of the BAU work to address recurring issues, close monitoring gaps, and automate/reduce manual work.

Taking ownership of customer issues reported and seeing problems through to resolution

Key job responsibilities

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.

Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members.

Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert.

In depth Functional knowledge of the application(s) supported and interdependencies.

This position should typically be used for an advanced or lead level resource.

Ask customers targeted questions to quickly understand the root of the problem.

Track computer system issues through to resolution, within agreed time limits.

Talk to clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).

Document technical knowledge in the form of notes and manuals.

Prioritize and manage several open issues at one time.

Must-Have skills for the role:

1. Manhattan TMS

2. Manhattan WMS

3. Sterling Integrator (EDI) knowledge good to have

Primary Skills: Manhattan TMS, WMS

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 223572 when responding to this ad.

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