Director Supply Chain Solutions

Memphis, TN, United States

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us!

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.

This position is responsible and accountable for leading the day-to-day business, administrative and financial functions of the EVERSANA Supply Chain Solutions department. This includes oversight of people and processes within the department including all transportation management functions to include bookings, tenders, carrier selection, carrier management, International Shipping (export/import), freight claims process and freight invoice management in addition to coordination of all operational tasks. The position demands effective investigative and problem-solving skills, and a high degree of accuracy due to the effect on our clients, their customers, and freight carriers. The position requires daily management and coordination of direct reporting resources. The position will require effective interpersonal relationship skills and oral and written communication skills, both internal and external, in performing this job. The position will demand a defined process or methodology to ensure processes effectively and consistently are managed, meet expectations, and provide both value add and client delight to drive success

Job Description Lead the day-to-day supply chain department operations.

Lead and assist in developing a small team to design and implement holistic process of improvement programs to ensure the team is structured to respond quickly and efficiently to day-to-day issues to maintain supply continuity.

Execute operational initiatives that increase revenue and/or improve margins

Lead with oversight and support the freight audit relationship with contracted carriers and aid in managing carrier relationships.

Oversee freight / shipment analysis & financial implications holistically and at the individual client and carrier levels

Ensure departmental work is accomplished effectively by managing employee performance, work processes and other resources

Trending of supply chain challenges with associated CAPAs; implement improvements accordingly

Conduct analysis and implement relevant business continuity and risk management programs across the supply chain

Manage and lead a dedicated team of Logistics professionals, developing and mentoring talent

Develop/ Update and maintain supply chain SOPs to ensure all key processes are documented and submitted to the quality system (QMS). Includes creating, updating, documenting and training.

Ensure supply chain processes comply with regulations that apply to EVERSANA’s business model

Responsible for ensuring all Logistics requirements are met for current and future business needs based on forecasts, new product launches and acquisitions

Adhere to acceptable standards of business ethics and integrity, and comply with all federal state and local laws, rules and regulations in all aspects of business always; maintain compliance with EVERSANA quality system, rules, procedures and guidelines.

All other duties as assigned

PEOPLE LEADER

People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities:

Execute the goals established by the business and the supply chain services leader

Effectively delegate tasks, responsibility, and accountability to teams to ensure execution is performed to a standard of excellence

Responsible for leading their respective department and improving the quality of the departments work product.

Assess and determine appropriate personnel and structure to accomplish necessary day to day functions and ensure efficient execution of Supply Chain Solutions

Interview, select and supervise the activities of the department staff within the confines of stated business goals and company policies & procedures.

EXPECTIONS OF THE JOB:

The incumbent is responsible for the management and leadership of day to day operational and administrative functions of the supply chain solutions team, including:

Accountable for the timely and accurate processing of carrier billing and client billing.

Oversees the transformation of billing to TMS auditing, billing and maintaining metrics and reports

Monitor service levels for accuracy, identifying gaps and root causes then executing solutions

Assist in maintaining team SOP’s and Work Instructions and ensure team members are adequately trained on them.

Enhance the network of domestic and global transportation providers

Develop KPI’s to ensure proper carrier and service provider performance

Establish controls for anticipatory logistics to mitigate and reduce the risk for problems

Ensure compliance and controls for Customs, FDA, DSCSA, DOT, IATA, ICAO and DEA

This position will be involved in investigating discrepancies in supply chain deliverables

Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

Bachelor’s degree in Business Administration, Supply Chain Management or any field of study.

Expert knowledge of transportation modes including parcel, courier, LTL, FTL, air freight, import-export air and sea freight

Advanced knowledge of transportation billing and audit processes and systems

Current knowledge of Global Cold Chain solutions

Superior technology skills using WMS, TMS, MS Suite and Power BI

Minimum 10 years of experience in Supply Chain; pharmaceutical industry knowledge is a plus.

Advanced leadership and people management skills including cross-functional teams

Extensive experience implementing business process improvements, integrations

PREFERRED QUALIFICATIONS:

Education MBA preferred or equivalent experience

Experience and/or Training Knowledge in managing global transportation logistics

Technology/Equipment Transportation Management System User - MercuryGate

Additional Information OUR CULTURAL BELIEFS

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others.

Win Together I passionately connect with anyone, anywhere, anytime to achieve results.

Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.

Always Innovate I am bold and creative in everything I do.

#INC

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

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