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Operations Manager of Parking Department (on-site)

Washington, DC, United States

The Company

Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.

The role

The Operations Manager is a managerial position that support s the operations in an assigned location or locations . This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations . The Operations Manager ensures that all elements of the operation, including team member performance , customer service , financial s, maintenance , and safety, meet Metropolis standards.

Responsibilities

Manage a team of hourly employees

Schedule shifts and verify time and attendance tracking

Plan, organize and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards

Interview, hire and develop team members

Ensure team members complete all necessary training

Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)

Control spending and keep expenses within approved budget

Maintain maintenance control documents while meeting maintenance goals

Promote safe work practices by conducting safety audits and coaching individual staff members

Work closely with the client to define performance measurements and execution

Ensure all client operational documentation is compete and recorded for client and Metropolis records

Ensure Metropolis's standards of Customer Service are met

Greet customers and clients in a courteous manner

Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquires

Observe and coach team members to meet customer service standards

Implement company initiatives and processes

Conduct performance evaluations that are timely and constructive

Perform specific operational responsibilities as required based on the needs of the assigned location

Perform other duties as assigned

Requirements

High School Diploma or GED required; some college preferred

Prior business experience preferred

Scheduling and payroll knowledge a plus

Ability to plan and manage time for multiple tasks to meet established deadlines

Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information

Able to detect safety concerns and adjust accordingly

Must be able to communicate effectively in both written and verbal form

Must maintain confidentiality of all work-related information

Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion

Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines

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