Solution Delivery Manager

San Francisco, CA, United States

In support of our Account Management efforts, we are looking for a unique individual to build trusted relationships with our customers, help those customers understand the value of our services, and show them how they can be successful leveraging Applause across their digital experience initiatives. This person will partner closely with our sales, marketing, community, and product teams, to manage successful customer engagements. This position is based remotely with travel.

The person in this role will own and lead specific customer engagements implementing our SaaS testing solution and services. This position is an integral part of Applause’s long-term relationship with its customers and the efforts put forth by this individual will directly impact the value realized by the customer and the ultimate success of the relationship.

In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast-paced environment. They must have the maturity, confidence and experience to manage and partner with customers as well as the willingness, energy and technical ability to become a trusted advisor for customers.

Responsibilities:

Own and lead multiple, simultaneous customer engagements implementing Applause’s crowd-based digital testing solutions

Develop strong customer relationships that enable Applause to become a trusted adviser for our customers’ executives and stakeholders

Create management, execution and communication plans and processes

Provide both engagement and testing strategy leadership to the customer

Analyze test data and provide research of coverage from multiple sources including our community of testers, environments and devices to show maximum value to customers

Gather testing requirements from client and translate into actionable testing projects

Ensure customer and project success by managing completion of deliverables, schedules, customer expectations, and meeting milestones

Identify and pursue areas of expansion and growth within our customer engagements

Work with leadership to channel commonalities across customers into Applause best practices across our products and services

Demonstrated ability to manage individual and engagement-wide scope of work

Strong client relationship and interpersonal skills

Excellent organizational, analytical and problem-solving skills

Excellent client-facing solid communication and presentation skills

Strong knowledge of application software development, implementation and testing practices

Ability to lead client training, testing scope and knowledge transfer sessions both remotely and on-site

A proven track record of meeting with senior management and executives as the subject matter expert

High level knowledge of enterprise IT organizational, business and technical environments

Technical project management

Strong software skills with products such as spreadsheets, presentation programs, collaboration platforms to facilitate the management of remote customers and internal teams

Qualifications:

Bachelor's or Master’s degree from a 4-year University

4+ years of program development, implementation or consulting experience

2+ years technical project management experience within a digital team (agency or inhouse)

Salary range for this position is included in accordance with current state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, and performance in the role.

Base Salary Range: $80,000 - $130,000

What Makes Applause a Great Place to Work

Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.

At Applause, living our core values - In it Together, Be Accountable, Create Value for Our Customers, Celebrate Authenticity, and Crush Your Goals - informs our choices as individuals, as teammates and in our everyday interactions with customers. Our values help to keep us on track to deliver the best outcomes, and to be the very best team we can. Embracing a culture of respect, authenticity and inclusion, we value and celebrate diversity. Together as one Applause Nation, we strive to enable professional opportunities for all employees.

Please visit https://www.applause.com/life-at-applause to learn more about the employee experience at Applause Nation!

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.

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