Laptop / Desktop Field Technician
Indianapolis, IN, United States
Job Description: As a Field Engineer 4, you will work in a highly directed environment.
Your assignments for this Project will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
You will also perform other non-troubleshooting duties.
Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.
Responsibilities: PLS Support for calls such as Dell Client Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk, or script May perform routine installs, moves, adds, and changes as part of a directed team, including:
Complex desktop and laptop break fix work
Whole unit replacement
Simple desktop printer fixes
Load software with a script
Required Skills : DELL Desktop PC,
Install/Support, Expert
A+ Certification