Account Supervisor

Glendale, CO, United States

Responsibilities/Functions: Financial health of the account including profitability and growth

Strategic oversight that ensures the work is achieving client business goals

Building strong client relationships with various individuals on the client side

Identifies and pursues areas of opportunity

Expert in client’s business and industry

Works closely with Director and President on contract/scope development

Identifies and ladders up potential client issues

Owns account scorecard

Strong partnership with Insight to help support Creative Brief development

Partners closely with and leads core team members (SME’s)

Develops strategic “upfront” and responsible for the narrative of key deliverables e.g. media plans, reports and creative concept decks

Prerequisites:

7+ years of Account Services experience

Demonstrates and aligns with agency cultures and values

Proficient in agency processes

Core Competencies:

Strategic Leadership

Demonstrates knowledge of clients’ business, target market, industry and competition

Develops long-term timelines to keep planning cycles on track and the agency at the forefront of budget and strategy conversations with clients

Develops a business case at the onset of a planning process that clearly articulates “How we win”

Works closely and collaboratively with Insight during creative brief development

Works closely and collaboratively w/ SMEs during campaign planning, consistently driving the team towards strategies that align with client objectives

Demonstrates the ability to lead discussion around strategy, both internally and externally

Is involved in the development and presentation of agency POVs

Client Relationship

Develops strong rapport and high-level of trust with clients

Demonstrates a genuine interest in the client’s business and brand

Demonstrates a comfort level “pushing back” or having difficult conversations where appropriate

Is the voice of the client in internal discussions and the voice of the agency in external discussions

Always prioritizes the best interests of the agency in all client interactions

Demonstrates leadership in all client presentations through meeting set-up, presentation of key strategies and selling support throughout

Works closely with Director of Account Services and Agency President to develop annual budget recommendations and contracts or scopes of work

Closely monitors income projections, providing feedback to agency leadership on a regular basis

Works with core team to identify opportunities and to develop recommendations that align with agency growth goals

Closely tracks account budgets on a regularly basis and proactively manages necessary budget adjustments

Able to work independently to develop accurate and profitable project estimates

Able to collaborate cross-functionally to determine optimal budget splits across departments

Demonstrates ability to have client conversations around budgets and budget tracking

Subject Matter Expertise

Demonstrates a strong working knowledge of the advertising industry including trends and best practices

Demonstrates a strong working knowledge of clients’ industries including notable news and current events

Is articulate in front of clients regarding the creative, media and digital strategies being recommended and implemented by the agency

Presentation

Demonstrates preparedness by actively practicing and reviewing presentations prior to meeting

Participates in dry runs of presentations

Demonstrates presentation skills to internal team by presenting strategic plans and reporting at internal review meetings

Demonstrates presentation skills to client team by presenting strategic plans and reporting

Demonstrates confidence during QA session with internal teams and with clients

RECOMMEND - Participate in presentation skills workshop/course

Develops and administers performance appraisal of direct report(s)

Day-to-day mentorship of direct report(s) to help he/she achieve their career and personal goals

Day-to-day leadership of direct report(s) to ensure account work is focused and prioritized appropriately

Assists in the onboarding of new hires and cross-functional team members as the need arises

Participates in, and leads portions of, the weekly Account Services team meetings

Reporting

Involved in the development and presentation of campaign reports

Focuses on storytelling as it relates to client business goals

Keeps SMEs focused on the most important things, avoiding superfluous data for data’s sake

Agency Dynamics

Runs efficient, appropriately casted meetings

Demonstrates a strong working knowledge of agency processes

Can act as voice for Account Services team when questions arise from other departments around processes and procedures

Demonstrates the ability to “filter up” appropriately and establishes strong working rapport with Director of Account Services and Agency President

The salary for this role takes into account a wide range of factors, including but not limited to; skill sets, industry tenure, experience and training, licensure and certifications, and other business and organizational needs.

The disclosed is a range estimate of $74,000 - $90,000, with the purpose of giving transparency to prove equitability, internally and externally, and has been adjusted based on geographic location. At Vladimir Jones, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each hire.

Agency Values:

The following characteristics are expected of each employee of the agency regardless of role or responsibility:

Fearless: Of course we can do it. Absolutely. No doubt. Doesn’t matter if it’s the first time or the thousandth. We face and embrace and race through a changing world, brave because we have each other.

Tenacious: Proactive by nature, optimistic by choice. Forward as a way of life. Solve as a mode of thinking. If you believe in something, sink your teeth into it and go, go,

Passionate: Everything matters. Every client interaction. Every comma and every decimal. If it’s worth doing, it’s worth doing to the best of your

Me & We: What can you do to make your team successful? Find your moment, your specialty, your piece of the puzzle. And then own it for the greater

Vladimir Jones is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Vladimir Jones is committed to building a diverse staff and encourages applications from minorities.

Vladimir Jones has a comprehensive benefits package which included medical, dental, vision, 3% matching 401k, STD&LDT, generous PTO, Company Paid Parental Leave, and many other perks!

The range for this role is based on experience, and if the candidate is looking for temporary or permanent position. We are open to both.

We think Colorado is so amazing that we built two offices here.

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