Service Advisor - Planet Ford Dallas
Fort Worth
Job Description Job Description Experienced Service Advisor – Planet Ford Dallas
Planet Ford Dallas is in need of a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Experienced only need apply
1 "6 hour" Saturday per month
Competitive Pay
Flexible Work Schedule
Responsibilities
Greet service department customers promptly and courteously—attitude is everything!
Listen to customers and clearly translate repair needs to techs
Upsell additional services using low pressure, high integrity methods
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Benefits
We strive for a superior customer experience and believe our Associates should have the same superior experience. We believe in building a long term relationship with each Associate offering the following benefits:
401K
Health Insurance
Dental Insurance
Disability & Life Insurance
Paid holidays
Flexible work schedule
Randall Reed’s World Class Automotive Group also offers educational and long term career assistance:
World Class University
New hire orientation
OJT on the job training
Manufacturer’s certification processes
Soft skills / work process training
Established career paths to achieve
About Our Dealership
Our business is BOOMING! Join our team to start your CAREER, not a job!
Randall Reed’s World Class Automotive Group
The World Class Automotive Group Talent Team recruits talent to compliment the Randall Reed family of dealerships. Through dealership acquisitions and business growth we are in need of quality individuals to staff our corporate and dealership needs. The World Class Automotive Group seeks individuals that have the highest level of integrity, a stable work history, a commitment to relentless customer satisfaction and a desire for a long term profitable career.
Apply Today!