Service Advisor
Houston
Job Description Job Description The Service Advisor provides critical telephone and in-person assistance to our valued clients. He or she provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns in person, on the phone, and via the internet. In addition, the Service Advisor helps with administrative duties, gathers information from technicians to sell services or repairs to customers, and helps process orders.
The ideal candidate has a pleasant and courteous personality, is fluent in English, can provide excellent customer service even during times of stress, and has strong phone and computer skills. Previous customer service or other related experience is highly preferred.
RESPONSIBILITIES
Interacts with customers by phone or in person to provide information about products and services, take orders, or document complaints
Coordinates questions and issues with the appropriate department personnel
Maintains records of customer interactions and transactions
Handles customer complaints or escalates when necessary
Meets or exceeds all service and sales targets
Provides administrative assistance as needed
Attends all staff meetings, trainings, and educational classes as required
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required; some post high school education or training preferred
Previous Service Advisor or related experience preferred
Pleasant/friendly demeanor and an outgoing personality
Highly professional and dependable
Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
Strong organizational and problem-solving skills
Outstanding phone skills
Strong computer and internet skills, including Microsoft Office suite
Experience with CRM or other customer service software a plus
BENEFITS
Monday - Friday work week (closed on Saturday and Sunday)
Medical Insurance
Dental and Vision Insurance
Hourly pay plus commission