Legal Assistant and Intake Specialist

Lawrenceville, GA, United States

Are you a champion of exceptional client experiences, skilled in transforming the client journey into a beacon of empathy and efficiency in the legal landscape?

Do you have the creative vision to reinvent client engagement, blending legal landscape and experience acumen with innovative outreach strategies?

Can you navigate the intricate dynamics of a legal firm, orchestrating the synergy between legal teams, administrative staff, and external partners to align with client success expectations?

Is your approach to client experience underpinned by a blend of strategic thinking and heartfelt empathy?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email [email protected] only.

Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.

To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

At The Law Offices of Saundra M. Davis, a respected legal institution located in Lawrenceville, GA, we are dedicated to providing exceptional legal services to our clients. Our firm, under the leadership of Saundra M. Davis, Esq., specializes in personal injury (focusing, specifically, on auto accident injuries) offering compassionate and comprehensive legal representation to those in need. Our commitment to excellence is reflected in our attention to detail, client-centered approach, and the impactful results we achieve.

Our firm's dedication to our clients is further exemplified through our comprehensive client communication strategies, including informative resources and consistent client updates. These platforms not only keep our clients informed about legal developments but also demonstrate our commitment to education and empowerment. With a reputation for unparalleled legal expertise and a deep commitment to societal well-being, we are known for making a tangible difference in people's lives, fostering a culture of growth, empathy, and excellence.

At The Law Offices of Saundra M. Davis, we are expanding our team to meet the growing needs of our clients and enhance our service offerings. As we continue to provide top-tier legal support to those in need, we recognize the importance of having a dedicated Legal Assistant and Intake Specialist. This role is essential for ensuring that our clients receive the timely, compassionate, and effective support they deserve from the very first point of contact.

We are seeking an individual who is passionate about client service, detail-oriented, and capable of managing a high volume of cases and client interactions. This role is crucial in maintaining the efficiency of our operations and the satisfaction of our clients, contributing directly to the overall success and growth of our firm.

What You'll Do: Client Intake and Correspondence: Handle all client intake calls, ensuring accurate and timely documentation of client information and case details. Correspond with clients to provide updates and gather necessary information.

Client Engagement and Retention: Actively promote the firm's services by engaging with clients, understanding their needs, and communicating the full range of services we offer. Encourage clients to avail and/or retain the legal support we provide, emphasizing the value and ensuring clients are fully aware of how our services can meet their legal needs.

Case Intake and Preparation: Open case files, file documents, and ensure all case information is accurately entered and maintained in our case management system (FileVine). Coordinate with insurance companies and medical providers, and conduct general case research as requested. Ensure all legal procedures and deadlines are met and adhered to.

Legal Assistance: Conduct general case research as requested, such as conducting social media searches for parties and witnesses in our cases. Assist the Senior Case Manager as directed, providing support as needed to ensure efficient case handling.

Client Care: Prepare client Thank You bags for settled cases, ensuring each client feels appreciated and valued. Additionally, engage in similar activities and initiatives to enhance client relationships as needed or as opportunities arise in the future.

Administrative Support: Monitor office supplies, manage data entry, and oversee calendar management. Assist with other administrative tasks as directed, fostering a collaborative team mindset by helping team members with various needs and contributing to a supportive and efficient work environment.

What We're Looking For: Experience: Previous experience in personal injury firms (plaintiff side), therapy offices, medical facilities, or insurance companies (defense side) is highly sought after.

Personality: We seek someone who is confident, enthusiastic to get on the phones, and not afraid to talk to people. We are seeking a team member who is willing to jump in, look forward to talking and helping people, and be the foundation of the firm. The ideal candidate is someone with a passion for selling our services and encouraging clients to retain and/or avail themselves of our services.

Professionalism and Dedication: The ideal candidate truly cares about our clients and is committed to offering top-notch client service. You should embody grit and align seamlessly with the firm's culture. Self-sufficiency is important, as you will be expected to take initiative and work independently. Your dedication to client care and proactive approach will make a significant impact on our team and clients.

Attention to Detail: We seek someone who has a natural tendency to do things correctly and accurately, following processes diligently. You should have an eye for perfection and a strong commitment to ensuring everything is done right.

Language Skills: Bilingual in Spanish is a great advantage but not required.

Technical Skills: Proficiency with FileVine case management software, Google Drive, Adobe, and Excel is ideal. Being comfortable with these tools will enable you to manage case information efficiently, support administrative tasks effectively, and contribute to a smooth workflow within the firm.

On-site Presence: We're seeking an individual who thrives in a collaborative, face-to-face environment and values the benefits of being present at our headquarters in Lawrenceville, GA. Your physical presence will not only foster teamwork but also enhance communication and synergy within our dynamic team.

Why You Should Work Here: Empowering Culture: Be part of a team that values growth and nurtures every member, from interns to executives.

Community Involvement: Engage in meaningful work that extends beyond legal representation, impacting lives through various charitable activities.

Career Development Opportunities: Benefit from a firm committed to career advancement and skill enhancement. Access to training programs and mentorship opportunities.

Dynamic Work Environment: Join a firm that values creative problem-solving, self-sufficiency, and the "Saundra M. Davis" way of client care.

Additional Perks: Health Care Plan: We offer a monthly stipend to cover health, dental, and vision insurance, ensuring you have access to essential healthcare services.

Retirement Savings: Take advantage of our 401(k) plan, which becomes available after 6 months of employment, 3% employer match, helping you plan and save for your future.

Paid Time Off (PTO): Enjoy flexible PTO that allows you to take the time you need for rest, personal matters, and overall well-being.

Office Culture: Experience a supportive and engaging work environment with lunch and learn sessions, in-office snacks, and coffee to keep you energized and connected with the team.

At The Law Offices of Saundra M. Davis, your role as Legal Assistant and Intake Specialist is more than just a job; it's an opportunity to influence and shape the very heart of our client interactions and experiences. Your expertise and dedication will be the foundation upon which our clients build their trust in us, turning their legal challenges into victories marked by dignity and respect. Join us, and be a part of a journey that transcends the ordinary, where your career and passion converge to make a real difference.