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Customer Service Representative

Washington, DC, United States

Are you looking for a company that is locally owned with deep community ties that cares about their employees and the environment? If so, ProFish is looking for you!

ProFish is looking for Customer Service Representatives in the Washington, DC metro area. The Customer Service Representative is responsible for supporting the Sales Representatives and supporting customer needs.

This is an evening position.

Schedule : 5:00 PM - 2:00 AM

What We Offer:

Competitive wages, $25 per hour

Health, Dental, Vision, 401K, Paid Time Off

Growth Opportunities

About Us:

ProFish is the premier wholesale seafood distributor in the Washington metro area. We are dedicated to bringing our customers the finest, freshest, and safest seafood at the most competitive prices.

Sustainability is the core of our business, and we demonstrate this commitment in everything we do. We proactively seek methods to conduct our business as responsible stewards for the environment, both in the way we source our products and the way we run our business.

Job Responsibilities:

Accurately input and invoice sales orders

Answer calls promptly and professionally, taking messages and orders as needed

Escalate calls/issues to the appropriate individual or department

Attend to will-call customers

Make customer calls and follow call sheets

Update customer order guides and price sheets as requested

Maintain accurate customer price lists

Compile sales data

Engage in suggestive selling to current customers

Develop product and market knowledge to enhance industry understanding

Support customer service and sales department with special projects

Job Requirements:

High School Diploma

3-5 years of relevant experience in a comparable role

Ability to learn and use Me Page & Passport operating systems

Proficient in Microsoft Office Suite

Strong problem-solving and organizational skills

Excellent verbal and written communication skills

Outstanding telephone skills and etiquette

Must be able to work evenings, 5:00 PM - 2:00 AM

Equal Opportunity Employer

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