Service Coordinator

Service Coordinator

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we've built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

Kanawha Scales & Systems, LLC is seeking a Service Coordinator to support our Ohio operations, based in Columbus, OH. In this role, you will be responsible for coordinating service activities, supporting field technicians, and ensuring a high level of customer service in a fast-paced environment. This position serves as a key support function for the Service Manager.

Duties & Responsibilities

• Field incoming service-related phone calls and efficiently schedule technicians
• Coordinate service work, preventative maintenance contracts, and call-out schedules
• Provide customers with friendly, professional support
• Proactively notify customers to maintain service schedules
• Ensure accurate pricing and job ticket information for timely invoicing
• Order parts and manage shipping and receiving activities
• Maintain accurate records, including ISO documentation, vehicle maintenance, and training records
• Support service operations as backup to the Service Manager

Requirements

Qualifications & Education

• High School Diploma or equivalent
• Proven initiative and positive attitude
• Highly dependable and reliable
• Ability to work overtime when required
• Basic computer and software proficiency
• Ability to pass a drug test and background check

Preferred Skills

• Strong multitasking ability
• Excellent organizational skills
• Service-related or dispatch background

Position Type & Schedule

• Full-time position
• Monday through Friday, 8:00 a.m. 5:00 p.m.

Physical Requirements

While performing the duties of this job, the employee is frequently required to sit, talk, and hear; use hands to finger, grasp, handle, or operate tools and equipment. The employee may occasionally be required to stand, walk, reach, balance, stoop, kneel, crouch, and lift, push, or pull objects up to 50 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Benefits & Compensation

KSS offers a competitive benefits package, including:

• Medical insurance through Highmark
• FSA & HSA healthcare options
• Dental and Vision insurance
• Short-Term & Long-Term Disability
• Basic & Voluntary Life and AD&D insurance
• Critical Illness, Accident, and Hospital Indemnity plans
• 401(k) with 4% company match
• 80 hours of Paid Time Off (PTO)
• Company-provided PPE

Additional Information

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.