Service Coordinator

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

Kanawha Scales & Systems, LLC is seeking a Service Coordinator to support our Ohio operations , based in Columbus, OH . In this role, you will be responsible for coordinating service activities, supporting field technicians, and ensuring a high level of customer service in a fast-paced environment. This position serves as a key support function for the Service Manager.

Duties & Responsibilities Field incoming service-related phone calls and efficiently schedule technicians

Coordinate service work, preventative maintenance contracts, and call-out schedules

Provide customers with friendly, professional support

Proactively notify customers to maintain service schedules

Ensure accurate pricing and job ticket information for timely invoicing

Order parts and manage shipping and receiving activities

Maintain accurate records, including ISO documentation, vehicle maintenance, and training records

Support service operations as backup to the Service Manager

Requirements Qualifications & Education High School Diploma or equivalent

Proven initiative and positive attitude

Highly dependable and reliable

Ability to work overtime when required

Basic computer and software proficiency

Ability to pass a drug test and background check

Preferred Skills Strong multitasking ability

Excellent organizational skills

Service-related or dispatch background

Position Type & Schedule Full-time position

Monday through Friday, 8:00 a.m. – 5:00 p.m.

While performing the duties of this job, the employee is frequently required to sit, talk, and hear; use hands to finger, grasp, handle or operate tools and equipment. The employee may occasionally be required to stand, walk, reach, balance, stoop, kneel, crouch, and lift, push, or pull objects up to 50 pounds. Specific vision abilities include close vision and the ability to adjust focus.

Benefits & Compensation KSS offers a competitive benefits package, including:

Medical insurance through / Highmark

FSA & HSA healthcare options

Dental and Vision insurance

Short-Term & Long-Term Disability

Basic & Voluntary Life and AD&D insurance

Critical Illness, Accident, and Hospital Indemnity plans

401(k) with 4% company match

80 hours of Paid Time Off (PTO)

Company-provided PPE

Additional Information This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Equal Opportunity Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Salary Description $22/hr - $24/hr

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