Customer Service Representative

Memphis, TN, United States

Job Type

Full-time

Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company's signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com .

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

Competitive pay - Plus incentive opportunities and overtime potential for our hourly employees!

Full benefits package that starts day one - Includes medical, dental, vision, company-paid life insurance and disability coverage.

401K with match

8 paid holidays

Full-time Employees receive 128 Hours of PTO Annually

Training and mentoring - Learn from our experts in the industry.

Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Parts and Supply Chain Specialist is responsible for managing information, systems, and process flows surrounding the company's inventory. This position provides specialized assistance to our customers by acting on a variety of requests including, but not limited to, order management, pricing, shipment, and other related activities that will support end users, service and sales associates, and management in achieving excellent customer service. This position will act as a liaison between Engineering, Customer Care managers, Accounting, and Customers to ensure all orders meet the Concentric standards.

Key Job Responsibilities: Manage inventory by sourcing and ordering parts, determine pricing, and pull and ship parts.

Receive goods and check receipts against packing slips, purchase orders, and invoices.

Prepare orders for shipment, process small parcel shipments and LTL freight shipments.

Assist in maintaining accurate warehouse/van inventories.

Support service team requests for quotes, parts, and inventory inquiries.

Facilitate new customer paperwork with help from accounting.

Purchase parts and materials to fulfill technician orders.

Process inventory transfer requests from technicians.

Process LTL freight quotes for demo, loaner, and used equipment shipments.

Manage order related communications with customers (both internal and external) and vendors.

Control warehouse inventory with processing weekly stock orders.

Assist the Procurement team with managing the Parts Support email box.

Manage service calls and purchase orders from order-to-delivery and invoicing.

Assist with managing accurate pricing in the system.

Other duties as assigned by supervisor.

Key Performance Measurements:

•A score card that focuses on efficiency, order management, customer satisfaction, and issue resolution.

•Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.

•Other key metrics prescribed by Concentric Motive Power leadership, resulting in positive customer and Company impact.

Requirements

•High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience.

•Two years related experience and/or training with technical products within ERP systems.

•Proficiency in Microsoft Office including Excel, Word, and Microsoft Teams.

•Strong communication, problem solving, and analytical skills.

•Ability to organize his/her own work and work independently, with limited supervision.

•Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

•Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.

•Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.

•Ability to work collaboratively with other departments toward the greater good of the organization.

•Ability to adapt to a fast-changing environment.

•Must have attention to detail with an eye for accuracy.

•Capable of identifying and completing critical tasks independently with a sense of urgency.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an open-office setting, with co-workers working side-by-side and a moderate level of activity being performed by co-workers across the office. The noise level in the work environment is moderate.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.