Care Navigator

Aurora, CO, United States

Job Description:

20 years ago we set the standard for Medical Scribes. Today we’re redefining it.

ScribeAmerica is a growing organization with real opportunities to advance your career in the healthcare field. Join physicians and providers on the front lines and gain valuable experience as a Medical Scribe, Veterinary Scribe Coordinator, Care Navigator or TeleScribe. We’re proud to be acknowledged as a “Best Places to Work'' by Forbes magazine and to have won an Early Talent Award for 2023 from Handshake as one of the Top Employers of Gen Z.

What you need to excel as a Care Navigator:

Desire to assist with patient advocacy and care coordination to ultimately improve community wellness.

Commit to ScribeAmerica for up to 1 year

Be flexible enough to work 2 shifts per week

Ability to type over 40 WPM

The Care Navigator serves as an integral part of the medical care team to help empower and engage patients in their healthcare. Care Navigators act as the primary contact point, advocate and source of information for patients and the community partners who help treat them. While the Care Navigator’s duties may vary depending on clinical placement, the overarching purpose of this position is to collaborate with patients to provide education and care coordination to help them manage their medical conditions and health, while allowing medical providers to practice more effectively and efficiently.

Essential Functions:

Engage patients, families and their caregivers in understanding, establishing and monitoring patient care plans in a manner that is culturally and linguistically appropriate.

Coordinate the patient’s care by facilitating patient, family or caregiver access to medical home providers, employees and other community resources.

Conduct and document assessments of patient needs and resources for effective self-care management.

Communicate with and provide feedback to referral sources including physicians, advanced practice providers, behavioral health specialists, social services, employees and/or care coordinators as appropriate.

Document each patient’s individualized care plan and care coordination in the facility’s database.

Skills and Abilities:

Ability to apply critical thinking skills and make sound judgments both while performing daily responsibilities and throughout the patient’s continuum of care.

Knowledge and demonstrated abilities to work in a regulatory climate that includes oversight by federal and state laws and contracts with insurance companies.

Effective oral and written communication skills.

Excellent interpersonal skills reflecting clarity and diplomacy; communicates accurately and effectively with all levels of employees and management.

Detail oriented, thorough and able to handle multiple tasks and projects with varying deadlines and priorities.

Ability to interpret and relay to patients, families and caregivers the applicable Medicare, Medicaid or private insurance coverage for ordered services to include information about coverage limits and any costs the patient may incur.

Joining the ScribeAmerica team includes these benefits:

Over 3000 work locations across the US and Canada

On the job training including Scribe University and Clinical Training

We are partnered with hospitals and ambulatory sites across the country, and staff over 50 specialties

Opportunities to travel, work in person, by video, or in our digital solutions space

Flexible scheduling-full-time and part-time positions

Connections with universities, career advisors, and professional schools

Comprehensive Health Insurance, and 401k for full-time employees

A focus on Diversity, Equity and Inclusion

A fun and impactful team culture

Physical Demands:

Must be able to stand for long periods of time. Frequently required to stand, walk, sit, use hands, handle documents, bend and stoop as needed, and reach with hands and arms.

Required to use a keyboard and computer regularly.

Ability to receive detailed information through oral communication.

Base compensation: Our compensation for this position is $18.29, depending on qualifications, experience, and geographic location.

ScribeAmerica provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, ScribeAmerica complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. ScribeAmerica expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of ScribeAmerica’s employees to perform their job duties may result in discipline up to and including discharge.

ScribeAmerica provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. In addition to federal law requirements, ScribeAmerica complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ScribeAmerica expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, genetics, protected veteran status, or any other legally protected group status. Improper interference with the ability of ScribeAmerica’s employees to perform their job duties may result in discipline up to and including discharge.

A Full Suite of Solutions for Better Healthcare Outcomes HealthChannels is a group of four distinct, highly specialized companies helping providers usher in the new era of healthcare. ScribeAmerica, QueueLogix, CareThrough and SoundLines collectively meet the full range of increasingly complex healthcare data and documentation needs, improving clinical outcomes through highly-skilled clerical support. The leader in medical scribes, patient navigation and back-office coding and billing coordination, HealthChannels trains and manages more than 22,000 employees across 50 states and three countries.