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Order Processing Specialist - Not Remote

Philadelphia, PA, United States

Come join our dynamic and fun Supply Chain Team at The ICEE Company!

ICEE offers its Employees

Paid holidays, sick time and Paid vacation

Birthday Holiday (Must be used within Employee Birthday Month)

Medical, Dental, Vision Insurance

Employee Stock Purchase Program

Life Insurance

401 (k) Plan

…and much more!!!

The Order Processing Specialist is a key position within our Supply Chain Management to ensure we provide the support and excellent customer service to our 800 field personnel & managers. Purchasers will process part/product/machine orders and then purchase from multiple vendors for our 100 service centers in the U.S., Canada and Mexico.

REQUIREMENTS AND RESPONSIBILITIES

Coding requisitions in preparation for processing order documents

Generating purchase orders for specific vendors

Generating pick tickets for The ICEE Company Parts Warehouse

Transmitting purchase orders to vendors; forwarding pick tickets to the Corporate Parts Warehouse. Includes entering PO numbers and line items on several suppliers’ websites

Ensuring that emergency orders are submitted in a timely manner and before cut-offs.

Entering PO and pick ticket information into intra-company programs

Responding to inquiries about existing orders; occasional expediting tasks

Fill in for Order Tracker, including status and shipment tracking

Filing (maintain / update e-files)

Contacting vendors for parts information and pricing

As machine and parts knowledge is gained, tasks will include responses to part number inquiries, both via phone and via e-mail

Miscellaneous order-related data entry, as assigned

Other tasks may be cross-trained and assigned.

COMPETENCIES

To perform this job successfully, the Order Processing Specialist must be comfortable working with ICEE's in-house Customer Service department system and JD Edwards.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Excellent email and written communication skills

Excellent phone and other verbal communication skills

Ability to access and maneuver online - multiple Supplier and Carrier websites

Ability to learn new programs and maneuver in them throughout the day

Must be organized

Quick learner with prior basic purchasing skills in previous positions

Excellent oral, written, and problem-solving communication skills

Knowledge of JD Edwards

Knowledge of Microsoft Based Systems to include but not limited to Word, Excel, and Outlook

Demonstrated ability to make quick and accurate decisions when dealing with Customers

Strong interpersonal skills in order to effectively communicate with Customers, Vendors, Employees, and Upper Management

The capacity to work under pressure and the adaptability to work in an ever-changing environment

MINIMUM REQUIREMENTS

High school diploma or equivalent

Previous expediting or order tracking experience preferably supporting multiple Service Centers

Capability to type 35 WPM, and the ability to type for up to 90% of a workday

Background in Beverage or Manufacturing industry is a plus

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