Customer Service Representative

Customer Service Representative

Stratus Hydration, Inc. is a leading provider of innovative hydration solutions for health-conscious consumers. Our mission is to promote overall wellness and support active lifestyles through high-quality, sustainable products. We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As the first point of contact for our customers, you will play a crucial role in representing our brand, ensuring an exceptional customer experience, and embodying our commitment to quality and wellness. This is a full-time position based in our San Antonio, Texas office.

Responsibilities

• Manage a high volume of customer enquiries via telephone, email, and live chat in a professional and timely manner.
• Provide detailed information about our products, services, and company policies.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution.
• Maintain and update customer records in our company database with precision.
• Liaise with internal departments, such as logistics and marketing, to ensure a seamless customer journey.
• Gather and document customer feedback to help identify areas for improvement in our products and services.

Qualifications

• Proven experience in a customer-facing role, such as customer service, client support, or a similar position.
• Exceptional verbal and written communication skills with a clear, professional, and friendly telephone manner.
• Strong problem-solving skills and the ability to remain calm and composed under pressure.
• A patient and empathetic attitude towards customer needs.
• Proficiency in using CRM systems and the Microsoft Office Suite.
• Excellent organisational and multitasking abilities.
• A genuine interest in the health and wellness industry is highly desirable.