Lead Unified Communications Infrastructure Specialist

Palo Alto, CA, United States

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locations

Canada

United States

time type

Full time

posted on

Posted 2 Days Ago

job requisition id

R0013195

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The

Lead Unified Communications Infrastructure Specialist

is expected to ensure the compliance of the team with the logical structures and formalized business processes created by senior management to operate the day-to-day business of the company. These structures consider the business goals of the organization, industry best practices, and professional development for employees.

Our

Lead Unified Communications Infrastructure Specialist

role is technical in nature and will involve actively participating in delivering customer activations and implementations.

Success in this role requires strong technical abilities, leadership skills and experience assessing risk and impact to enterprise production systems. As a lead contributor in this role, one must be an effective cross-collaborative partner and be able to help drive initiatives throughout the organization.

The

Lead Unified Communications Infrastructure Specialist

provides technical support to Allstream’s managed UC / HCS / Meraki / LAN / WLAN

customers. Accordingly,

this position requires solid technical skills with Cisco technologies and the Allstream HCS infrastructure, as an SME for Cisco Unified Communications products, LAN, WLAN, and Meraki for managed customers. This also requires developing the procedure documents for the HCS network infrastructure with respect to creating new hosted clients which involves the configuration of VRF on 7K,5K, CUBE-SP, Firewall Context, and creation of VMs for UC apps and installation.

This position is part of our Managed Edge Service Delivery team and reports to our Service Delivery Operations Director.

Qualifications/Desired

Skills:

Strong knowledge of Cisco CUCM, CUC, IM&P, CER, CUEAC, Expressway, and the entire suite of UC applications

In-depth knowledge of Cisco Call Center platform – UCCX, CUIC, Finesses, Social Miner, Outbound Dialer, Scripting, UCCE

Skills on HCS (Hosted Cloud Service), CUCDM (Domain Manager), VCenter, HCMF, PLM, and Cisco Jabber, WebEx Suite, Video Control Server (VCS), TMS, Call Recording Application Calabrio, Telstar, Verint, VOSS

Strong fundamentals of IP and VoIP protocols such as H232, MGCP, SIP, SCCP, RTP, CRTP, TCP, UDP, DHCP, FTP, TFTP, etc

Familiarity with cloud automation, PaaS, Software Defined Storage/Networking, fabric-based infrastructure

Deep Knowledge of Hypervisor blade environment (HP, Cisco)

5+ years’ in-depth experience with VMWare (ESXI, vCenter, VMWare Switching, etc.)

5+ years’ in-depth experience with mass storage providers (such as: Nimble, NetApp, EMC)

Microsoft Windows Server (Server 2019 and earlier)

Microsoft Exchange and Office 365 is a must

Deep knowledge of Cisco UCS configurations and best practices

Highly competent in Windows/Unix/Linux operating systems and domain services

Deep understanding of networking protocols and working knowledge of network design/management.

Working knowledge of Routing and Switching based a strong foundation of the fundamentals

Experience configuring and maintaining Load balancers and Firewalls (such as F5, Palo Alto, Cisco ASA)

Must be highly analytical and detailed in planning, execution, and documentation of work

The ability to handle stressful situations, tight deadlines, and demanding initiatives

Experience leading and operating in a high uptime service delivery environment

Ability and discipline to work and succeed in a fast pace and organizationally complex environment, to effectively adapt to rapidly changing technology, and to lead DevOps initiatives

Demonstrated record in leading and following service disciplines through teamwork

Base Salary Range: 80,000 - 110,000 CAD commensurate with experience

Base Salary Range US: $78,000 - $101,000 USD commensurate with experience

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About Us

Are You Ready to Think Big?

At Zayo, we’re ambitious and authentic. Teamwork is how we get things done, whether it’s our focus on exceeding customer expectations or celebrating and growing our unique and dynamic culture. Our employees are driven and committed, with many options to connect and engage in our inclusive environment.

Welcome

Zayo is an Equal

Opportunity/Affirmative

Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.

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