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IT Support Specialist

Cherry Hills Village, CO, United States

The IT Support Specialist is responsible for providing Level 1 support and

managing BRAVE's helpdesk ticketing system. The primary role is to ensure the

timely delivery of quality IT technical support services to BRAVE staff and other

people or groups as assigned by the Director of IT. This position requires

knowledge and skills in the software and hardware systems being utilized by

BRAVE. A strong commitment to learning new systems & platforms and effective

personnel management skills is required. This person will resolve end-user

requests, and install, diagnose, repair, and maintain all client hardware to ensure

optimal system performance. The position will be expected to travel between

campuses to deliver consistent and reliable IT support across BRAVE's network.

Effective leadership and customer service skills will significantly contribute to the

spiritual and operational excellence of the organization. The ideal candidate will

bring a blend of technical expertise, a service-oriented mindset, and a

commitment to BRAVE's mission.

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