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WorkStep
Portland, OR, United States
WorkStep is the leading employee engagement platform for the frontline. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business forward. Our mission is simple: to ma
Job Source: WorkStepWorkStep
Portland, OR, United States
WorkStep is the leading employee engagement platform for the frontline. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business forward. Our mission is simple: to m
Job Source: WorkStepCerbo
Portland, OR, United States
The Company Cerbo is a high-growth healthcare SaaS company, doing our part in the medical market to support holistic lifestyles and personalized medicine. Our software – Cerbo EHR – is a cloud-based electronic health records (EHR) and patient portal software system. Healthcare offices across the country – and some around the world – use Cerbo for m
Job Source: CerboIndsafri
Hillsboro, OR, United States
Job Description: Title: Technical Support Engineer (Semiconductor) Location: Hillsboro, OR - Onsite Position Type: Fulltime Skills: Semiconductor Manufacturing Equipment, Linux operating system, Electronic Testing Tools, Troubleshooting Must have: Requires a bachelor’s degree in electrical or mechanical engineering or equivalent experience (i.e.
Job Source: IndsafriSapear
Hillsboro, OR, United States
Overview Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs, and maintenance of semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, Texas, or Hillsboro, Oregon for 1-3 months. This position requires full-time
Job Source: SapearEngtal Inc
Hillsboro, OR, United States
Are you ready to work on the cutting edge of technology? We're seeking a talented Technical Support Engineer to join a key client in Hillsboro, Oregon. In this role, you'll provide critical support for the installation, repair, and maintenance of semiconductor manufacturing equipment, playing a key part in advancing new technologies in a pre-produc
Job Source: Engtal IncOpti Staffing Group
Vancouver, WA, United States
JOB DESCRIPTION: Will assist in the delivery of remote support and/or provide on-site support as needed to both internal and external customers with assistance from senior TSE’s. Some travel will be required. With assistance from senior TSE’s as needed; assist in completing complex projects and solve problems. Prepare basic task procedures for fie
Job Source: Opti Staffing GroupDev2Work
Hillsboro, Oregon
Overview: Are you seeking an opportunity to work with Semiconductor manufacturing equipment? You will provide customer support for onsite installations, repairs and maintenance of semiconductor equipment primarily in Hillsboro Oregon. You will receive training in Austin, Texas or Hillsboro, Oregon for a period of 1-3 months. This position require
Job Source: Dev2WorkPortland, OR, United States
WorkStep is the leading employee engagement platform for the frontline. Our comprehensive solution brings HR and Operations teams together to help reduce turnover, increase productivity, and engage the hourly workforce. With WorkStep, leaders gather the feedback they need to take action and drive their business forward.
Our mission is simple: to make the supply chain a better place to work. WorkStep's holistic employee engagement solution ties feedback to business outcomes and empowers leaders to drive meaningful, organizational change. By bringing comprehensive listening, predictive analytics and workforce communication together in one solution, WorkStep gives companies within e-commerce, manufacturing, retail, CPG, transportation, and logistics the tools they need to take action and transform their business.
We are seeking a skilled and proactive Tier 2 Support Engineer to join our team. This role involves fielding and resolving complex or technical customer support cases escalated from our Tier 1 support team. The role involves diagnosing technical issues related to software bugs, collaborating with customer-facing teams to triage with stakeholders, and working closely with our engineering team to resolve technical problems. The ideal candidate will be a clear communicator and problem-solver who is adept at managing multiple tasks and can deliver effective solutions promptly.
Requirements
Minimum of 3 years of experience in technical support, specifically in a SaaS environment.
Strong understanding of web technologies, including HTML, CSS, JavaScript, and server-side components.
Experience with SQL databases and the ability to write and troubleshoot SQL queries.
Excellent problem-solving skills and the ability to manage multiple tasks under pressure.
Strong communication skills and the ability to work effectively in a team environment.
Familiarity with support ticketing systems and experience in documenting technical content
Passion for the WorkStep mission
Preferred Experience
Experience supporting enterprise SaaS is highly desired
Experience with early stage startups is preferred
Previous experience in a Tier 2 support role or higher
Knowledge of programming languages such as Python, Java, or PHP is a plus
Experience with API integrations and troubleshooting
Bachelor's degree in Computer Science, Information Technology, or related field
Benefits
WorkStep is a fully remote company, meaning our team can work from where it suits them-whether that's East Coast or West Coast, in the mountains, or at the beach. We're a collaborative bunch who are focused on helping our customers succeed and deliver results, FAST. But we also know how to have fun and enjoy each other's company. Our benefits include:
Remote working environment
Flexible PTO
Top-notch technology
Annual team building on-sites
Workspace, wellness, and professional development stipends
Internet and phone reimbursement
Competitive company-sponsored health, vision, and dental benefits package
Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission
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Email Alert for Tier 2 Technical Support Engineer jobs in Portland, OR, United States
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