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State of Indiana
Indianapolis, IN, United States
Select how often (in days) to receive an alert: Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly
Job Source: State of IndianaState of Indiana
Indianapolis
BMV Team Leader Date Posted: Jul 2, 2024 Requisition ID: 445733 Location: Indianapolis, IN, US, 46205 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust b
Job Source: State of IndianaState of Indiana
Indianapolis, IN, United States
State of Indiana BMV Program Director Indianapolis , Indiana Apply Now Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment t
Job Source: State of IndianaState of Indiana
Indianapolis
BMV Program Director Date Posted: Jun 27, 2024 Requisition ID: 445838 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a ro
Job Source: State of IndianaState of Indiana
Indianapolis
BMV Clerical Assistant Date Posted: Jun 13, 2024 Requisition ID: 441966 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a
Job Source: State of IndianaState of Indiana
Indianapolis, IN, United States
Select how often (in days) to receive an alert: Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly
Job Source: State of IndianaState of Indiana
Indianapolis
BMV Clerical Assistant Date Posted: Jun 24, 2024 Requisition ID: 445543 Location: Indianapolis, IN, US, 46204 Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a
Job Source: State of IndianaIU Northwest
Indianapolis, IN, United States
Location: Indianapolis, IN, US, 46204 The Indiana Bureau of Motor Vehicles is seeking qualified candidate to fill a full-time Manager position for the Mobile Branch. This position ensures that the licensing needs of the customers are provided by the mobile branch in a timely, safe, and secure manner. The Mobile Branch Manager carries out ad
Job Source: IU NorthwestIndianapolis, IN, United States
Role Overview
:
Team Leaders oversee the frontline customer service operations for the branch. You will focus on troubleshooting escalated employee and customer issues in a timely manner. In this entry-level leadership role, you will work alongside the Assistant Branch Manager and Branch Manager to train, develop, and mentor Customer Service Representatives to be the best employees they can be. This position will require the candidate to have the ability to work in a fast-paced and highly stimulated environment.
Salary Statement
:
The salary for this position traditionally starts at $34,216.00.
A Day in the Life:
The essential functions of this role are as follows:
Assist with scheduling for the branch.
Assist with assigning and delegating tasks for Customer Service Representatives.
Assist with daily opening and closing procedures.
Aid leadership in the resolution of escalated customer complaints
Ensure all CSRs and frontline staff conduct work in a courteous, friendly, and respectful manner.
Provide relief and support to frontline operations and process customer transactions to maintain proper customer flow.
Monitor levels of BMV products and office supplies, while tracking branch serialized items.
Audit and quality check all CSR transactions to ensure accuracy, timeliness, and proper accounting.
Clarify, support, and provide guidance to branch staff in the interpretation and implementation of BMV policies and procedures.
Serve as the technical resource for STARS transactions.
Assist associates with daily entry of time reporting.
Communicate to the proper chain of command any equipment failures requiring service.
Assist with completing daily financial records for all balances and deposits.
Maintain agency goal for customer experience time.
Ensure accuracy of customer transactions, reporting deposits, procedures, and tasks associated with the branch operation tasks.
Ensure training, development, and mentoring of CSRs.
What You'll Need for Success:
You must meet the following requirement to be considered for employment:
Ability to communicate with diverse employees, customers, and groups, both orally and in writing.
Ability to exhibit professionalism at all times.
Ability to manage people, experienced in managing people/teams.
Ability to successfully address customer concerns.
Ability to identify problems and recommend creative solutions.
Ability to utilize good judgement.
Ability to apply fundamental cash management and accounting principles.
Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and e-mail systems.
Ability to become proficient in the agency operating system.
Ability to multi-task in a fast-paced environment.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
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Email Alert for BMV Team Leader jobs in Indianapolis, IN, United States
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