Bilingual (Japanese) Exadata SME DBA - Principal Technical Support Engineer

Boston, MA, United States

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and trouble shooting for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A main focus is to create/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits. Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Career Level - IC4

Responsibilities

JOB DESCRIPTION

This position is for a Principal Support Engineer to join an established Oracle Database Exadata & Cloud support team. Candidate needs to be fluent in Japanese language (verbal and written) as well as English. Candidate needs to be located in the US - East Coast is a preference - and will be largely supporting customers in Japan.

The team’s main responsibility is to trouble shoot & resolve highly complex technical Cloud and Exadata Database. We are seeking expertise in the following areas - candidates with wider skill range will have advantage: Cloud, Exadata, Real Application Clusters, High Availability, Data Guard, Recovery, ZDLRA, Performance, Memory Management, Database and Query tuning, Storage, ASM, Golden Gate, Security, Networking, Enterprise Manager etc. The Engineer should have good hands on experience on UNIX, Linux and/or Solaris platforms.

The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Database, Exadata & Cloud technologies. The candidate will be widely regarded as an authority in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. They should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues.

RESPONSIBILITIES

The main role of a Support engineer is to trouble shoot highly complex technical problems (Oracle Database & Exadata) requiring high level of technical expertise

Works directly with customers

Participates in weekend rotation and shifts

Participates in initiatives that improve overall product and documentation quality

Participates in product/platform testing

Drives improvements in product quality

Serves as Situation Manager on highly sensitive Customer issues

Consults with Management in directing resolution of critical Customer situations

Consults with Customers on complex use of Oracle products

Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.

Creates /reviews Knowledge Articles

Contributes significantly towards the “My Oracle Support” Database communities

Analyzes work load, determines standard methodologies and implements changes to improve productivity

Proactively contributes to increasing the team efficiency by sharing knowledge, providing feedback about standard processes, writing tools / utilities

Who are we looking for?

QUALIFICATIONS

Greater than 10 years of industry experience

Technical degree i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics / Chemistry or proven professional and technical experience.

Oracle OCP DBA certification - Preferred

Oracle OCM DBA Certification is a plus

TECHNICALSKILLS

We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. they should possess the following technical skills:

Database architecture knowledge and administration

Good knowledge on Exadata, Exadata Cloud and OCI architectures.

Experience with cloud technologies from different vendors

Thorough understanding of the Oracle database features

Extensive hands on interaction with large Database management systems

Real Application Cluster (RAC) & ASM/Storage areas

ZDLRA, Backup and Recovery, RMAN, Dataguard, knowledge of various restore and recovery scenarios.

Performance Tuning, Parallel query, Query tuning

Networking

Partitioning

Database Security

Golden Gate & Replication

Enterprise Manager

General UNIX/Linux concepts & Administration

Managing Kernel Parameters, Partitioning and File systems

Operating systems expertise will be an added advantage .

PERSONAL ATTRIBUTES

Hard-working and result oriented

Strong Problem solving/analytical skills

Strong customer support and client relation skills

Ability to work effectively in high volume & high stress situations

Ability & Flexibility to work late shifts

Effective communication (verbal & written)

Ability to Network (internal & external)

Strong willingness to learn new technologies / skills

Ability to Influence/negotiate

Teammate

Customer focused

Confident and decisive

Enthusiastic

Ability to Coach / share knowledge

Ability to write technical Bulletins

Excellent opportunity, apply today!

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $31.83 to $67.93 per hour; from $66,200 to $141,300 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer