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Talentify.io
Little Ferry, NJ, United States
Employer Industry: Legal Services Why Consider This Job Opportunity Salary up to $180,000 Opportunity for career advancement and growth within the organization Eligibility for cash bonus plan at 25% of base salary Comprehensive benefits package including healthcare, life and disability coverage, 401K with company match, paid time off, and parenta
Job Source: Talentify.ioTalentify.io
Little Ferry, NJ, United States
Employer Industry: Real Estate Why Consider This Job Opportunity Salary up to $140,000 Opportunity for career advancement and growth within the organization Supportive and inclusive work environment Chance to work with innovative products and technology Join a company recognized for diversity and inclusion efforts What To Expect (Job Responsibil
Job Source: Talentify.ioTeach For America
Little Ferry, NJ, United States
TEAM: Recruitment Team (REMI - Recruitment Enablement and Marketing Innovation) ROLE TITLE : Director, Field Enablement POSITION REPORTS TO : Senior Managing Director, Recruitment Marketing APPLICATION DEADLINE: May 20, 2024 at 11:59pm EST LOCATION : Flexible What You’ll Do As the Director, Field Enablement, you will work as a liaison with
Job Source: Teach For AmericaMultiplier Technologies Pte. Ltd.
Little Ferry, NJ, United States
Director of Revenue Enablement Remote/US A BIT ABOUT US We’re at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire according to geography, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent the
Job Source: Multiplier Technologies Pte. Ltd.Dice
Little Ferry, NJ, United States
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today! RESPONSIBILITIES: Kforce has a client that is seeking a Sales Enablement Specialist in Atlanta, GA. ET zone is preferred. This person will interact with the UK team and th
Job Source: DiceCoro
Little Ferry, NJ, United States
About The Role Are you passionate about empowering partners to maximize their potential? Do you thrive on building strong relationships and helping others succeed? Our Partner Sales Enablement role is uniquely positioned at the intersection of sales and strategic account partnership, focusing primarily on identifying sales opportunities and advoca
Job Source: CoroCoro
Little Ferry, NJ, United States
Description ABOUT THE ROLE We are looking for a talented, passionate, and motivated Sales Enablement Specialist to join the Coro Academy team. You are a sales subject matter expert (SME) helping to train and develop Coro’s sales process and methodology to train internal and external stakeholders. About Us Over the past few years Coro has receiv
Job Source: CoroMetLife
Whippany, NJ, United States
Role Value Proposition: As a member of MetLife’s Global Agile Enablement team (Global Lean-Agile Center of Excellence), you will help accelerate the next phase of MetLife’s Agile Transformation! Our team provides a leadership role in the Enterprise evolution towards improved agility. We are looking for a people leader and transformation engagement
Job Source: MetLifeLittle Ferry, NJ, United States
The Opportunity | Senior Director, Sales Enablement
Teleperformance seeks an innovative and insightful Customer Experience Consultant to elevate our customer engagement strategies and pre-sales efforts. In this role, you will support the delivery of pivotal pre-sales initiatives such as targeted assessments, process analysis & benchmarking, customer journey mapping, mystery shopping, and other tools providing critical insights and solutions recommendations needed to elevate existing proposals or capture client attention as we highlight key TP services and capabilities.
As a Senior Director, Sales Enablement, Your Role Will Include…
Collaborate with the sales and marketing teams to provide pre-sales support, including solution demonstrations and proposal preparations.
Lead/Design specialized assessments to surface pain points and opportunities within the prospect's targeted process, function, or customer journey.
Conduct detailed customer journey mapping to identify key touchpoints and opportunities for improvement as well as provide recommendations across people, processes, and technology.
Design and execute CX/Mystery shopping initiatives to assess and improve the customer experience.
Analyze customer feedback, generate insights, and recommend improvements or innovations based on TP’s service and product offerings.
Work closely with cross-functional teams to benchmark existing client/prospect practices, customer experience strategies, and operating models. Provide insights and opportunities for improvement.
Lead workshops and co-innovation sessions with clients and prospects to surface opportunities for improvement as well as recommended actions aligned to targeted business objectives.
Assist in the creation and development of a transformation/solutions narrative for targeted clients and prospects.
Deliver client-facing consulting engagements/assessments independently.
Assist in achieving regional and global departmental targets related to benefit realization.
Manage a team of transformation consultants and CX analyst (onshore and offshore)
Key First-Year Objectives
Supporting several projects during initial onboarding to gain familiarity with Teleperformance process and procedures from proposal creation to implementation.
Building relationships with key stakeholders and regional/global business development teams to identify and facilitate transformation opportunities.
Engage with customers in a consultative way, deliver high quality outputs/engagement that enable our business development team to deliver value to prospects and existing customers.
What Will You Need to Succeed?
Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
Minimum of 7 years of experience in customer experience management, process improvement, and consulting including roles focused on customer journey mapping and pre-sales support/strategies.
Minimum of 5 years of Consulting experience.
Minimum of 5 years of experience in BPO.
Proven experience in solutions, and pre-sales support.
Strong analytical skills with proficiency in data analysis tools.
Demonstrated ability to manage projects and lead cross-functional teams effectively.
Excellent communication, interpersonal, and presentation skills.
Experience in Service Re-Design, leveraging Omnichannel Technology, Chatbots, CRM, etc.
Lean Six Sigma, design thinking.
Certification in Customer Experience (CCXP) or related field.
Experience with sales enablement tools and methodologies.
Bilingual abilities are highly advantageous.
Pre-Employment Screenings
In accordance with Teleperformance policy, employment in this position will be contingent on your successful completion and passage of a comprehensive background check, including global sanctions and watch list screening.
Important | Policy on Unsolicited Third-Party Candidate Submissions
TP does not accept candidate submissions from unsolicited third parties, such as recruiters or headhunters. Such applications will not be considered, and no contractual association shall be established through such submissions.
Is There a Fine Print?
No fine print, though we will grab this space to remind you that Teleperformance is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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Email Alert for Senior Director, Sales Enablement jobs in Little Ferry, NJ, United States
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