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Atlantic Aviation
Concord
Job Description Job Description Why You’ll Love This Customer Support Associate Job Did you ever want to work in aviation but didn’t know how to break into the industry? Would you like working in a fast-paced environment around some of the most incredible professionals in aviation? If so, this Part Time Customer Support Associate position with At
Job Source: Atlantic AviationJebbit Inc.
Boston, MA, United States
**Customer Support Associate, Customer Success** at Jebbit Boston, MA. On the Jebbit Support team we strive to be the differentiators that set our company apart from the rest. Each interaction with Jebbit platform users is an opportunity to exchange value and provide an experience that our customers wont be able to find elsewhere. As a **Cus
Job Source: Jebbit Inc.Profitero inc
Boston, MA, United States
Job Title: Senior Customer Support Associate Location: Boston, MA About Profitero: Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 70 million products daily, across 700 retailers and 50
Job Source: Profitero incImmediate Hire
Quincy, MA, United States
We are seeking a dynamic and sports-minded individual to join our team as a Customer Support Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Associate will have a competitive spirit, excellent communication skills, and enjoy providing ou
Job Source: Immediate HireRalph Lauren
Boston, MA, United States
Support Associate Ref #: W136332 Department: Retail City: Boston State/Province: Massachusetts Country: United States Shift: Pay Range Max Pay Range Min Company Description Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accesso
Job Source: Ralph LaurenArtisan Partners
Boston, MA, United States
Job Description: Artisan Partners has always had a commitment to growth—thoughtful growth —knowing that an evolving business is critical to the recruitment and retention of top talent. In the same way that we are thoughtful in how we manage and grow our business, we are thoughtful in how we manage and grow our talent base. We take time to find cand
Job Source: Artisan PartnersEvident Scientific
Watertown, MA, United States
Customer Support Representative Job ID #: 1656 Company: Evident Posting Date: May 6, 2024 Working Location: MASSACHUSETTS, WALTHAM; MASSACHUSETTS, WESTBOROUGH; Texas, Houston Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling,
Job Source: Evident ScientificRussell Tobin
Boston, MA, United States
What are we looking for in our Customer Support Engineer? The Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer. The full job description is below. Location: 33 Avenue Louis Pasteur, Boston, MA 02115, United States Duration: 3+ m
Job Source: Russell TobinBoston, MA, United States
The Role:
As a Customer Support Associate, you will help deliver the vision of Cometeer, emphasizing feedback from customers as well as enhancing customer satisfaction and brand loyalty.
Our mission is to make the best coffee on earth and deliver the perfect coffee drinking experience. Customer experience is the foundation of our brand. We strive to create satisfaction in every customer interaction through an omnichannel experience. As a Customer Support Associate, you will utilize your expert product and service knowledge to maximize the experience for current and potential customers.
You will use a deep understanding of who our customer is and what they need to serve as the first line of defense and resource for customer inquiries, continuously seeking out ways to better understand our consumer feedback, while delivering an exceptional customer experience.
In this role, you will use a deep understanding of who our customer is and what they need in order to solve their issue and support them in the simplest, most hassle-free way possible. You will be responsible for ensuring that our brand messaging and positioning is consistent across all customer channels, as well as targeted to each core segment. You’ll help manage the support process and for all communications with customers, including assisting with time-sensitive order assistance and shipping issues, product guidance, and any other challenges they may face. You’ll provide a best-in-class experience for each customer and use every opportunity to go above and beyond their expectations.
This is a Remote position.
What you will do:
Respond to customer emails, chats, and SMS via our CRM platform in a timely manner that meets our service standards and SLAs.
Assist customers with orders, shipping issues, product recommendations, and additional one-off inquiries.
Recognize trends in customer feedback and record data for all segments of the team.
Become a brand expert and advise both prospective and existing Cometeer customers on current offerings and products.
Demonstrate confidence in product knowledge including commodity features and benefits to maximize sales.
Communicate with our warehouses and shipping partners to resolve outstanding issues.
Analyze customer feedback and coordinate with management to continuously improve the customer experience.
Assist in developing new ways to collect, analyze, and organize customer data to provide insights and feedback to team members.
Assist with special tasks and projects as necessary to the CX team.
What we are looking for:
Minimum 2 years experience in a customer-facing support role; preferably with an e-commerce or retail company.
Demonstration of strong communication skills, both verbal and written, with excellent listening skills; allowing for clear and effective communication with customers.
Must possess basic computer skills to operate our CRM platform; experience with Shopify and Kustomer, Gorgias or Zendesk a plus.
Strong customer service and sales techniques.
Ability to manage multiple channels of communication simultaneously.
Willingness to learn, go above and beyond to help the team, and open to a flexible schedule.
Excited to work in a fast-paced and energetic environment.
Time management skills; ability to prioritize and multitask while producing quality work.
Attention to detail and organization skills; ability to adapt to new processes and procedures as business needs grow and change.
Passion and appreciation for coffee is a plus!
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Customer Support Associate jobs in Boston, MA, United States
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