Diagnostic Software Engineer

Diagnostic Software Engineer III

Position Summary:

Responsible for diagnosing and resolving complex Linux, software, hardware, and network issues in production environments. Works closely with engineering and operations teams to identify root causes, implement solutions, improve system reliability, and support infrastructure operations.

Key Responsibilities:

Troubleshoot Linux systems, applications, networking, and server hardware issues.

Analyze system and application logs to identify and resolve root causes.

Support production environments and infrastructure reliability initiatives.

Develop and maintain technical documentation and troubleshooting procedures.

Create simple automation scripts using Python or Bash.

Collaborate with cross-functional teams to resolve technical issues.

Required Qualifications:

3+ years of Linux administration experience (RHEL and/or Ubuntu preferred).

1+ year of server hardware troubleshooting experience.

Strong understanding of networking fundamentals and the OSI model.

Experience analyzing system and application logs.

Proficiency with Python or Bash scripting.

Strong analytical and problem-solving skills with the ability to work independently.

Preferred Qualifications:

Experience as a Systems Engineer, DevOps Engineer, or similar role.

Knowledge of Docker, Podman, and container networking.

Experience with AWS, Grafana, ServiceNow, or related technologies.

Familiarity with PostgreSQL, Redis, SQLite, or MongoDB.

Cybersecurity or EDR tool experience.

RHCE Certification preferred.

Experience: 3+ Years

Key Contributions:

Diagnosis and resolution of issues in MDR appliances.

Communication and ticketing of issues to related work groups.

Identification of common recurring issues and communication with development team.

Must-Have Qualifications:

Experience with RHEL or similar Linux OS, Podman or related containerization technologies, OSI model and transport troubleshooting.

Software Proficiency:

RHEL, Podman, FluentBit, Corelight, Cortex XDR

Required Experience Level: (Entry-level, Mid-level, Senior-level, etc.)

Senior

Notes:

100% On site

Work Schedule: Full time 0900-1700 EST

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status