Customer Service Representative
Charlotte, NC, United States
Job Overview: The Customer Service Representative position in Charlotte, NC, is a pivotal role within our client's organization, a global leader in pioneering industrial packaging. This role focuses on establishing and maintaining strong relationships with customers through effective communication and resolution of issues, alongside handling order management with precision.
Key Responsibilities:
Manage customer relationships by addressing inquiries and resolving issues effectively.
Perform order entry and maintenance for assigned accounts, ensuring accuracy and timely processing.
Monitor and communicate delivery schedules, order confirmations, changes, and cancellations.
Proactively address and escalate service issues, recommending solutions to ensure customer satisfaction.
Coordinate with sales and operations teams to resolve customer issues.
Ensure billing accuracy post-shipment and manage credit issuances and return authorizations.
Maintain organized customer documentation, including shipping details and orders.
Collaborate with various departments to enhance service delivery and customer satisfaction.
Requirements Include:
Education: Associates or Bachelor's Degree preferred but not mandatory.
Experience: 1-3 years of customer service experience in a fast-paced environment.
Skills: Proficiency in Microsoft Office (Excel, Word), Outlook, with solid quantitative, time management, and organizational skills.
Knowledge: Understanding of customer service best practices and order management processes.
Key Competencies: Excellent interpersonal, customer service, problem-solving skills, and the ability to communicate professionally in verbal and written form. Must have a strong customer advocacy mindset and be capable of working collaboratively across departments.
Additional Information:
Location: Charlotte, NC.
This role offers a dynamic work environment with the opportunity to contribute significantly to customer satisfaction and organizational success.
Competitive salary and benefits package.
Professional development and training opportunities.
How to Apply: To apply for this position, please email your application to [email protected], including your resume and any other relevant documents or information that demonstrate your qualifications and fit for the role. Click the "Apply" button at the top right of your screen for direct application. We are excited about your interest in joining our team and look forward to reviewing your application.
Company Overview: Our client stands as a global frontrunner in the development and manufacture of high-quality, innovative packaging solutions, serving a diverse range of industrial sectors.
Equal Opportunity Employer Statement: Search Solution Group is an Equal Opportunity Employer committed to fostering an inclusive workplace where diversity is valued and respected. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status in our hiring process or employment practices. We believe that a diverse workforce brings unique perspectives and strengths, driving innovation and growth. All employment decisions are based on qualifications, merit, and business needs. We welcome applicants from all backgrounds to apply and contribute to our team.
Disclaimer: Please note that the job description provided is not exhaustive and is subject to change. Additional duties may be assigned as needed to meet the evolving needs of the organization and to ensure the successful completion of projects and objectives.