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Diocese of Austin
Austin, TX, United States
Job Summary : The System Support Specialist is responsible for first point of contact for diocesan staff and subsidiaries seeking assistance for technical issues regarding technology. The position provides services over the phone and in person and frontline troubleshooting from start to finish. The position reports to the Director of Information T
Job Source: Diocese of AustinUpbring
Austin, TX, United States
Overview About Us At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors , brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. What You'll Do The
Job Source: UpbringUpbring
Austin, TX, United States
Overview About Us At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors , brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness. What You'll Do The
Job Source: UpbringTEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405
Austin, TX, United States
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00042939 You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section PLEASE NOTE: All applicati
Job Source: TEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405CAPPS, Inc.
Austin, TX, United States
Job Description PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place
Job Source: CAPPS, Inc.Apptronik
Austin, TX, United States
Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most imp
Job Source: ApptronikCollegis LLC
Austin, TX, United States
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve stude
Job Source: Collegis LLCJobs for Humanity
Austin, TX, United States
Company Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job Description IT Support Specialist (please read the full description before applying) This is a contract opportunity for residents
Job Source: Jobs for HumanityAustin
Job Description Job Description Job Summary :
The System Support Specialist is responsible for first point of contact for diocesan staff and subsidiaries seeking assistance for technical issues regarding technology. The position provides services over the phone and in person and frontline troubleshooting from start to finish. The position reports to the Director of Information Technology and operates with some latitude for the use of independent judgment and initiative.
Ministerial Character
The Bishop is the visible principle and foundation of unity in the particular Church (the diocese) entrusted to him. In a unique and visible way, he makes Christ's mission present and enduring as Shepherd of the Christian Community. In order to fulfill his mission, the Bishop employs suitable, chosen collaborators (clerics, religious, or lay people). He shares with them the apostolic mission and entrusts various responsibilities to them.
Each position employed in the Diocese of Austin helps to extend the ministry of the Bishop in particular ways as outlined in the job description. Therefore, the employee in this position is closely connected to and assists the Bishop in the performance of his ministry and thereby engages in ministry for the church.
Essential Job Duties :
As an integral part of your ministry for the Church as carried out in this position, support and uphold the philosophy of Catholic ministry and the mission of the Diocese of Austin in both your professional and personal life.
Act as a witness to Gospel values by modeling the teachings of the Catholic Church.
Continuously grow in your ministry by participating in religious ceremonies, training sessions, and reflection activities as directed.
Provide user technical support and customer service via the telephone, e-mail, remote assistance software, and occasional onsite service to resolve all manner of technical support issues.
Follow standard Help Desk operating procedures; accurately log all Help Desk requests using tracking software.
Install and perform repairs to hardware, software and peripheral equipment.
Implement and deliver training materials and procedures for the proper use of hardware and software.
Manage the circulation of A/V and computer equipment and other materials as appropriate.
Assist in on-site installations of computer systems and peripherals for users.
Maintain a work schedule that maximizes availability to parishes, diocesan staff, and other customers.
Knowledge, Skills and Abilities:
Knowledge of the structure and basic teachings of the Roman Catholic Church.
Knowledge of Windows and Apple operating systems and common software applications.
Knowledge of troubleshooting steps for phone, network and computer hardware/software issues.
Skill in Microsoft Office Suite and Adobe products.
Ability to provide technical support over the phone and via e-mail; good communication skills, professional demeanor.
Ability to present and explain technical material to end users.
Ability to operate various word-processing software, spreadsheets, and database programs.
Ability to provide excellent customer service and work effectively with staff, clergy, religious and laity.
Ability to organize, prioritize and utilize effective time management techniques.
Ability to maintain confidentiality at all times.
Ability to carry out multiple tasks and meet deadlines.
Ability to follow instructions furnished in verbal or written format.
Minimum Qualifications:
Education and Trainings:
High School Diploma or GED acceptable to Texas Education Agency.
Experience:
One (1) year of full time wage earning experience in technical support in a Windows environment.
Experience supporting Office 365, Windows 10 and 11, and other cloud based applications.
Language Requirement:
English (proficient in conversing, reading, and writing).
Bilingual preferred.
Catholic Requirement:
Must be a practicing Roman Catholic in good standing.
Licenses/Certifications:
Valid Texas driver's license.
Must maintain compliance with the Diocese of Austin Ethics and Integrity in Ministry (EIM) policies throughout the employment period.
Working Conditions:
All employees of the Diocese of Austin are engaged in ministry and closely tied to the Bishop in the exercise of his ministry and obligations to the church.
The Diocese of Austin is an at-will employer.
All buildings and vehicles owned by the Diocese of Austin are tobacco-free.
Working in a fast-paced environment with priorities and plans that may change rapidly.
Working on weekends, evenings and some holidays may be required.
Will be exposed to religious ceremonies, conduct, and speech including Catholic Christian prayer and liturgical celebrations
Will be required to adhere to established dress codes, and conduct standards.
May be required to use personal or diocesan vehicles to drive to parishes or other off-site locations.
Traveling within and outside the diocese to meetings and other events may be required, and travel may include overnight lodging.
Email Alert for System Support Specialist jobs in Austin
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