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Bowman Williams
Elmwood Park, NJ, United States
IT System Administrator – Managed Services Provider IT System Administrator – Managed Services Provider IT System Administrator – Managed Services Provider Role Overview: We are a full-service IT consulting, networking, cloud, security, and IT solutions firm serving customers nationwide. Our company is celebrating 20 years in business this yea
Job Source: Bowman WilliamsBowman Williams
, NY, United States
IT System Administrator – Managed Services Provider IT System Administrator – Managed Services Provider IT System Administrator – Managed Services Provider Role Overview: We are a full-service IT consulting, networking, cloud, security, and IT solutions firm serving customers nationwide. Our company is celebrating 20 years in business this yea
Job Source: Bowman WilliamsPwC
New York, NY, United States
Industry/Sector Not Applicable Specialism Managed Services Management Level Senior Associate Job Description & Summary A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the pow
Job Source: PwCBowman Williams
Washington, NY, United States
Project Engineer – Managed Service Provider Location : Washington, DC / Salary : $120,000 - $140,000 Project Engineer – Managed Service Provider Project Engineer – Managed Service Provider Seeking a Senior System Administrator & Project Engineer to work full time from home for a Managed Services Provider. Due to significant growth in the pas
Job Source: Bowman WilliamsBowman Williams
New York, NY, United States
Jr. Field Engineer – (Managed Service Provider) Jr. Field Engineer – (Managed Service Provider) Jr. Field Engineer – (Managed Service Provider) We seek a Jr. Field Engineer – (Managed Service Provider) to join an MSP company that supports multiple businesses with their everyday technology needs. This is a great opportunity for a driven Jr . Fi
Job Source: Bowman WilliamsBowman Williams
New York, NY, United States
Sales for Cloud and Managed Services Provider NYC Location : New York, NYC / Salary : $70,000 + commission Sales for Cloud and Managed Services Provider NYC IT Inside / Outside Sales Account Management for Cloud Managed Services and Cloud Services company. Professional Services company which provides IT Infrastructure, Cloud, Amazon Web Se
Job Source: Bowman WilliamsUncommon Schools
New York, NY, United States
Company Description Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff across our network identifying as a person of c
Job Source: Uncommon SchoolsUncommon Schools
New York County, New York
Job Description As a member of Uncommon’s Product Management Team, the Product Manager will own the Managed Service Providers workstream that will help ensure the team works independently toward achieving outcomes (not tasks) under minimal guidance. Accountable for performance management, support management, deliverables and obligations tracking,
Job Source: Uncommon SchoolsNew York, NY, United States
Service Delivery Manager – Managed Service Provider Location : Manhattan, NY / Salary : $90,000 -$130,000
Service Delivery Manager – Managed Service Provider Service Delivery Manager – Managed Service Provider
We seek a Service Delivery Manager – Managed Service Provider to join our top-tier Managed Service Provider firm. The Service Delivery Manager – Managed Service Provider will help improve and develop technical staffing needs for this growing firm and play a pivotal role in securing the client’s infrastructure, data, and software. The Service Delivery Manager – Managed Service Provider, will lead the cross-functional execution of strategies, systems, and processes to support best-in-class service delivery, team development and growth, and improved customer quality.
The Service Delivery Manager – Managed Service Provider, possesses strong communication skills, including phone, in-person, presentation, and writing skills. Be able to demonstrate understanding of problem management, change management, or incident management disciplines. The Service Delivery Manager – Managed Service Provider will also have strong consulting skills and build strong relationships with clients and all parts of the business agency to define viable approaches/methodologies in line with relevant industry standards and best practices.
Service Delivery Manager – Managed Service Provider Experience:
Measure utilization across service team.
5-8 Years of experience in an Operational Role (MSP experience preferred)
Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
Ensure that all customer documentation in ConnectWise is kept up to date.
Enter all work as service or project tickets into ConnectWise.
Review IT publications and online materials to remain up‐to‐date with current and future technologies emerging in the industry
Excellent communication skills related to Customer Service.
Baseline KPI improvements to ensure consistency
Decrease in % missed SLAs & volume by team and labor pool
Increase CSAT overall and by a labor pool
Work with QA/Training to develop training programs
Decrease in TTR overall and by labor pool and level
Facilitate CCIR communications internally with Director of IT Operations, CSMs and Exec team
A strong focus on balancing customers’ needs with adherence to operational processes.
A history of developing new processes, recommending improvements to existing processes, and driving yourself and others to follow defined procedures ensures quality outcomes.
Understanding the business impact of operations issues and the ability to identify, create and execute a remediation plan.
Strong analytical and technical problem-solving skills.
Conduct baseline KPI reviews with BPOs and learning experience management to ensure all teams operating the same
Ability to grasp technical concepts quickly and explain them to others.
Service Delivery Manager – Managed Service Provider Salary/ Benefits:
Salary – $90-$130k
401(k) w/ company match
Employee assistance program
PTO
*Actual salary of Service Delivery Manager – Managed Service Provider to commensurate with experience*
Opportunity Location Manhattan, NY
Proposed Salary $90,000 -$130,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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Service Delivery Manager – Managed Service Provider jobs in New York, NY, United States
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