Senior Data Center Technician

Ashburn, VA, United States

Job Description

Oracle

Are you passionate about being hands-on working on the forefront of new

technologies? Come and join us!

At Oracle, we have a dedicated group of technicians that are critical to delivering core

infrastructure & foundational technologies within a fast-paced, global, 24/7/365

environment.

As a skilled technician working on a wide range of data center systems, you will make

things happen in delivering solutions to some of Oracle’s most important and valued

customers. You understand all aspects of the equipment you support, and you keep

learning to drive performance improvement of the hardware. You know how to act

when appropriate and advance when required. You can take direction when it is given,

paying attention to all details involved. Expected to improve current processes and

introduce automation with aim towards simplification.

Daily Job Duties:

Prioritize work for the team, provide mentorship, and technical direction for site technicians.

Provide technical guidance to vendors and foster vendor relationships.

Lead Hardware installation and decommission of enterprise servers and cabling infrastructure.

Provide and teach advanced fix and repair techniques of data center hardware and networking infrastructure within Service Level Agreements (SLA).

Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.

Landing racks, cabling, power up and handoff of servers to internal provisioning teams.

Handle daily work through internal tooling systems such as JIRA ticketing and Confluence.

Documentation of activities and strict alignment to SOP’s

Review, action incoming and open tickets, prioritize work based on ticket severity.

Inventory process: Receive, track, and ship data center equipment as needed.

Install, label, and fix fiber/copper/telecom cables as well as patch panel systems.

Understand, interpret, and alignment to local site requirements.

Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).

Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.

Works independently, evaluating issues and taking appropriate actions to resolve on open issues while understanding when to advance appropriately.

Complete small projects on your own and work with your manager in planning and completing larger local projects.

Works with external groups as needed to support and resolve issues impacting DC operations.

Requirements:

3-5 years working in an IT environment.

Knowledge of server/storage/network hardware systems and components.

Excellent time management skills.

Detail-oriented with excellent organizational skills.

Be a good team player.

Strong interest in learning new DC concepts and technology.

Dependable and trustworthy.

Must be able to lift up to 50 lbs.

Strong verbal and written communication skills.

Shift schedule that rotates (4 days one week, 3 days following week, 12-hour shifts). Includes weekends and holidays.

Experience assisting on-call technicians and ability to respond to critical events as needed.

IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)

Experience taking on-call shifts and ability to respond to critical events as needed.

Preferred Qualifications

2-year or 4-year degree or relevant work experience

4+ years of enterprise data center experience

Linux administration knowledge or other command line interface knowledge/experience

2 year+ experience in Structured Cabling Copper/Fiber and testing of cables.

2 year+ experience in Cooling and Electrical systems concepts inside the data center.

Experience in repairing and working on enterprise server hardware.

Employment for all candidates is contingent upon pass a background check.

Does this sound like you? If so, we hope to meet you!

Life at Oracle and Equal Opportunity

An Oracle career can span industries, roles, countries, and cultures, giving you the

opportunity to flourish in new roles and innovate, while blending work life in. Oracle has

thrived through 40+ years of change by innovating and operating with integrity while

delivering for the top companies in almost every industry.

To nurture the talent that makes this happen, we are committed to an inclusive culture

that celebrates and values diverse insights and perspectives, a workforce that inspires

thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles

of parity, consistency, and affordability. The overall package includes certain core

elements such as Medical, Life Insurance, access to Retirement Planning, and much

more. We also encourage our employees to engage in the culture of giving back to the

communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create

the future we need talent from various backgrounds, perspectives, and abilities. We

ensure that individuals with disabilities are provided reasonable accommodation to

successfully participate in the job application, interview process, and in potential roles

to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their

best work. It’s when everyone’s voice is heard and valued that we’re inspired to go

beyond what’s been done before.

Disclaimer: Oracle is an Equal Employment Opportunity Employer*. All qualified

applicants will receive consideration for employment without regard to race, color,

religion, sex, national origin, sexual orientation, gender identity, disability and protected

veterans’ status, or any other characteristic protected by law. Oracle will consider for

employment qualified applicants with arrest and conviction records pursuant to

applicable law.

Which includes being a United States Affirmative Action Employer

https://www.oracle.com/corporate/careers/diversity-inclusion/

Career Level - IC4

Responsibilities

Daily Job Duties:

Prioritize work for the team, provide mentorship, and technical direction for site technicians.

Provide technical guidance to vendors and foster vendor relationships.

Lead Hardware installation and decommission of enterprise servers and cabling infrastructure.

Provide and teach advanced fix and repair techniques of data center hardware and networking infrastructure within Service Level Agreements (SLA).

Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment.

Landing racks, cabling, power up and handoff of servers to internal provisioning teams.

Handle daily work through internal tooling systems such as JIRA ticketing and Confluence.

Documentation of activities and strict alignment to SOP’s

Review, action incoming and open tickets, prioritize work based on ticket severity.

Inventory process: Receive, track, and ship data center equipment as needed.

Install, label, and fix fiber/copper/telecom cables as well as patch panel systems.

Understand, interpret, and alignment to local site requirements.

Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).

Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies.

Works independently, evaluating issues and taking appropriate actions to resolve on open issues while understanding when to advance appropriately.

Complete small projects on your own and work with your manager in planning and completing larger local projects.

Works with external groups as needed to support and resolve issues impacting DC operations.

Requirements:

3-5 years working in an IT environment.

Knowledge of server/storage/network hardware systems and components.

Excellent time management skills.

Detail-oriented with excellent organizational skills.

Be a good team player.

Strong interest in learning new DC concepts and technology.

Dependable and trustworthy.

Must be able to lift up to 50 lbs.

Strong verbal and written communication skills.

Shift schedule that rotates (4 days one week, 3 days following week, 12-hour shifts). Includes weekends and holidays.

Experience assisting on-call technicians and ability to respond to critical events as needed.

IT Hardware Concepts knowledge (RAID, Linux/Unix, CLI, etc.)

Experience taking on-call shifts and ability to respond to critical events as needed.

Preferred Qualifications

2-year or 4-year degree or relevant work experience

4+ years of enterprise data center experience

Linux administration knowledge or other command line interface knowledge/experience

2 year+ experience in Structured Cabling Copper/Fiber and testing of cables.

2 year+ experience in Cooling and Electrical systems concepts inside the data center.

Experience in repairing and working on enterprise server hardware.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $85,800 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer