Global Sales Manager Luxury & Lifestyle Sales (Remote Opportunity)
Chicago, IL, United States
Organization- Hyatt Corporate Office, Chicago
Summary
The Opportunity
Hyatt seeks a Global Sales Manager to join our Hyatt Sales Force – Luxury, Lifestyle, and Leisure team where you’ll join a team of 21 sales professionals who are passionate about what they do. The Global Sales Manager will manage global luxury and lifestyle travel agency accounts and develop new business opportunities to drive market share growth and premium business to Hyatt’s portfolio of hotels. This Manager will support and work in tandem with the LLL team, and internal and external stakeholders to support, create and implement strategic account plans that deliver on the organization’s sales strategy, short-term and long-term strategic objectives as well as tactics/initiatives for our Global Luxury, Lifestyle and Leisure Accounts.
In this role, you will be collaborating closely with the broader Hyatt Sales Force and individual hotel teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity, and inclusion, committed to nurturing curiosity and new skills and building connections across the organization with stakeholders, colleagues, and guests.
Who We Are
At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.
As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.
Why Now?
This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.
How We Care For Our People
Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.
We’re proud to offer exceptional corporate benefits which include:
Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedules
Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401K with company match
Our Commitment to Diversity, Equity, and Inclusion
Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.
Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.
Who You Are
As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.
The Role
Hyatt Hotels is looking for a Global Sales Manager who will join a team of global sales professionals who are passionate about what they do. As a Global Sales Manager, you will develop and manage a portfolio of qualified Accounts within the luxury and lifestyle segment, primarily with travel agencies and niche lifestyle concierge organizations. The Global Sales Manager will work in tandem with the LLL team, and internal and external stakeholders to create and implement strategic account plans that deliver on the organization’s sales strategy, short-term, and long-term strategic objectives with a key focus on new business development and shifting share as well as driving premium business and new customers to our portfolio of brands. New business development and brand awareness globally are also key to supporting our hotels through proactive sales missions, tradeshows/events familiarization trips, and overall success. Core expectations:
Manage both group and transient travel for your accounts and support Global Sales Director accounts as needed while developing and nurturing long-term strategic global relationships with a focus on shifting market share and driving premium business and new customers to our portfolio of brands.
Create, maintain, and record strategic account/action plans for each account that will include quota targets, customer engagement, key tactics to grow account revenue globally, annual & quarterly account reviews, promotions, and B2B marketing opportunities.
Support worldwide hotel sales needs based on agreed priorities and anticipated business levels.
Work closely with Hyatt Sales Force (HSF) colleagues to retain and expand the HSF’s Key accounts.
Pre-qualify and target Key Accounts in assigned segments, utilizing analytics tools and prospecting strategies to develop appropriate and effective sales solicitation strategies to increase market share.
Be the “one-stop shop” problem solver for all assigned HSF accounts.
Entertain potential and current customers based on business priorities, including the ability to travel and work off-peak hours.
Ensure a high level of exposure through direct sales solicitation, telephone contact, and written communications.
Ensure that Sales Contracts follow established Policies and Procedures and are based on sound commercial judgment.
Maintain an awareness of market developments and customer trends and support hotels with market knowledge.
Assist hotel representatives with customer engagement including but not limited to scheduling appointments, targeted customer events, sales calls, and webinars.
Ability to manage a strategic budget along with timely submission of expense reports.
Manage event budgets, and communication and curate branded experiences for small groups and large events that are customer-facing.
Attend industry events representing Hyatt through the organization’s principles and purpose and acting as a brand ambassador for our portfolio.
Assist new Hotels to identify and acquire potential Accounts.
Help to organize and coordinate strategic familiarization trips.
Conduct Product Presentations to increase awareness with Key and Business Development Accounts.
Prepare Monthly Activities Reports and Production Reports when needed.
Strong follow-up, organizational, and leadership skills.
Must be a self-starter and capable of working independently in a fast-paced and relatively autonomous environment.
Must have good communication and interpersonal skills, particularly with presenting both virtually and in person to every level within the organization, and externally to clients.
Takes initiative, is a team player, personable, discreet, and reliable.
Qualifications
Experience Required:
A minimum of 5 years of experience in sales, preferably in the luxury and lifestyle segment and the travel agency market.
A proven track record of achieving sales targets and growing market share.
Comprehensive knowledge of hotels and sales practices
Excellent communication, negotiation, and presentation skills.
A strong customer focus and relationship-building and customer service skills
A high level of professionalism, integrity, and ethics.
A passion for diversity, equity, and inclusion, curiosity, and new skills, and building connections across the organization with stakeholders, colleagues, and guests.
Experience Preferred:
Bachelor’s degree
Comprehensive knowledge of Hotels and Sales Practices
MS Office, Lanyon, Reserve, Opera, Oracle, and Envision
Sales and/or operations roles in all-inclusive, Luxury, full-service, and select-service properties
The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
We welcome you:
Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.
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