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Midas Hospitality
Belmont
Job Description Job Description Front Desk Agent- Fairfield Inn & Suites: Belmont, NC Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospita
Job Source: Midas HospitalitySage Hospitality Group
Charlotte, NC, United States
Why us? UNC Charlotte Marriott is excited to be adding a guest service agent to our welcome team. If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey. #workwhereYOUBELONG. We are a warm and welcoming here at the UNC Charlotte Marriott, a 226-room hotel featuring 24,
Job Source: Sage Hospitality GroupSage Hospitality
Charlotte, NC, United States
Why us? UNC Charlotte Marriott is excited to be adding a guest service agent to our welcome team. If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey. #workwhereYOUBELONG. We are a warm and welcoming here at the UNC Charlotte Marriott, a 226-room hotel featuring 24,
Job Source: Sage HospitalityMCR Hotels
Charlotte, NC, United States
The Front Desk Agent at the Springhill Suites by Marriott Charlotte Southwest is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS : Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their sta
Job Source: MCR HotelsCOMFORT SUITES
Concord, NC, United States
FRONT DESK CLERK Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal
Job Source: COMFORT SUITESMarriott International Inc
Charlotte, NC, United States
Additional Information Pay: $18.50/hour Job Number 24083020 Job Category Rooms & Guest Services Operations Location The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving
Job Source: Marriott International IncComfort Inn At The Park Mill
Fort Mill
Job Description Job Description Front Desk Agent Overview The Front desk Agent must be Able to respond in a professional and courteous manner to arriving guests, departing guests and in-house guests by providing accurate and timely information and services. Can responds to telephone and in-person inquiries regarding reservations, hotel informatio
Job Source: Comfort Inn At The Park MillMidas Hospitality
Charlotte
Job Description Job Description Front Desk Agent- Courtyard: Charlotte, NC Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is see
Job Source: Midas HospitalityCharlotte, NC, United States
FRONT DESK CLERK
Front Desk Clerks serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion.
Duties include:
Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys
Also follows brand standards for checking in elite members
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Handles incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions
Handles all guest complaints or problems to exceed the guest expectations
Handles all guest service requests, makes changes as necessary
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Keeps records of room availability and guest's accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Maintains and takes responsibility for all cash and credit card transactions during working hours
Completes any necessary accounts receivable and direct billing tasks
Follows brand standards when processing guests' stays based on brand point system
Welcome guests and respond to requests in a prompt and professional manner
Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment
Uses suggested selling techniques to sell rooms and to promote other services of the hotel
Coordinates room status updates with housekeeping department
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Communicates with the previous and following shifts
Print arrival list from booking.com and Expedia and other third party sites and ensure all reservations are on Opera
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Ensure efficient completion of daily assignments in a timely manner
Report all safety concerns to management
Attend and participate in all mandatory trainings and meetings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Requirements: Excellent customer service skills
Ability to work independently and with others
Good communication skills
Ability to give and follow verbal and written instructions
Attention to detail
Ability to multi task
Displays good initiative
Front Desk Agent jobs in Charlotte, NC, United States
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