Transition Leader, Service Management Transformation

Atlanta, GA, United States

Transition Leader, Service Management Transformation page is loaded Transition Leader, Service Management Transformation Apply locations Atlanta Charlotte Richmond Chandler time type Full time posted on Posted Yesterday job requisition id 24014348 Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Service Management Transformation (SMT) Transition Leader will be responsible leading a team to drive organizational change management activities to ensure user readiness for change adoption across global technology and operations. This role will manage the transition workstream within SMT strategic program which is chartered transitioning the organization to best in class service management capabilities.

This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

Responsibilities:

Manage stakeholder engagement, education, communication and marketing plans associated with the program

Establish and manage a community of senior leader change champions throughout the organization

Manage objectives and key results definition and measurement to show value delivery through data

Lead organization-wide impact assessment to identify, track and report progress against impact mitigation activities

Represent the voice of the customer to the product delivery teams to influence design

Track and follow up with dependent work efforts being executed outside of the program

Manage inbound and outbound escalations between the program teams and the change champion communities as necessary

Provide GT Senior Leadership Team with visibility into change readiness leading up to significant transition events

Coordinate go significant go-live and transition activities (e.g. ServiceNow cutover from Remedy)

Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates

Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk

Establishes target outcomes in partnership with stakeholders and leaders

Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule

Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements

Manages program financials and supports resource planning

Ensures adherence with Enterprise Change Management standards

Skills:

Collaboration

Project Management

Result Orientation

Solution Delivery Process

Stakeholder Management

Analytical Thinking

Business Acumen

Financial Management

Influence

Risk Management

Agile Practices

Architecture

Data Management

Solution Design

Technical Strategy Development

Required Skills:

Strong interpersonal and communication skills

Proven ability to influence across organization at senior levels

2+ years experience managing a transition workstream

2+ years experience leading large complex programs

5+ years experience managing or leading large complex technology initiatives impacting multiple functions

Experience developing, managing and executing against strategic business cases

Strong verbal and written communication skills with the ability to understand and articulate complex concepts to diverse stakeholder teams

Proven ability to identify and mitigate barriers to transformation change adoption

Minimum Education Requirement:

Bachelor's Degree or equivalent work experience

Shift:

1st shift (United States of America) Hours Per Week:

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Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:

1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications.

2. Think about why you can do the job and make a list of your skills that are relative to the job.

3. Identify experiences or accomplishments that show your proficiency in the skills required for the job.

4. Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume

• Do be brief. Resumes should be 1-2 pages in length.

• Do be upbeat and active in your wording.

• Do emphasize what you have done clearly and concretely.

• Do be neat and well organized.

• Do have others proofread and critique your resume. Spell check. Make it error free.

• Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.

• Don't be dishonest, always tell the truth about yourself in the most flattering light.

• Don't include salary history or requirements.

• Don't include references.

• Don't include accomplishments that do not support your professional goals.

• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)

• Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview

1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?

2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?

3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.

4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.

5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.

6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.

7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.

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