Business System Analyst I

San Francisco, CA, United States

Title: Business System Analyst I

Location: San Francisco, CA - 94111 - Remote

Duration: 12 Months, top performers will have the opportunity to convert

About the team:

As a Business System Analyst I for IdP Cloud Implementations, you will act as a project coordinator, implementation consultant, business analyst, and systems administrator to help onboard customers, provide support to internal stakeholders, and connect applications to IdP Cloud, a centralized, Cloud-based identity management system that provides authentication, authorization, user management and single sign-on (SSO) to a multitude of Client's applications. This is an exciting position that will have you interacting with different lines of business across the company, and across different areas of financial services.

What you will be doing:

• Providing subject matter expertise on client-facing projects to implement IdP Cloud and Federated SSO projects

• Providing general project support and status updates for ongoing initiatives

• Providing configuration support for new and existing tenants in IdP Cloud

• Manage new tenant creation requests

• Supporting the release cycle by performing basic feature validation to confirm things are set up correctly

• Providing administrative support during quarterly upgrade/maintenance activities

• Providing administrative support for weekly patching activities

• Troubleshooting customer issues from the administration console

• Assisting with the configuration and testing of new SSO projects

• Responding/reacting to support requests from the lines of business, adhering to our internal SLA

• Liaising with the help desk team leaders for minor support requests (suspensions, OTP resets, etc.)

• Properly communicating ticket status to users and stakeholders, including senior leaders

• Performing regular maintenance of user lists

• Providing general system administrative duties

What you bring:

This position does not require programming or engineering experience, but a good aptitude for understanding and using Web technology is essential. The ideal candidate is comfortable around technology and software and has an eagerness to learn.

Key skills and/or tools:

• Customer-focused

• Solid verbal and written communication skills-- you'll be communicating to large audiences and clients

• Ability to manage multiple projects/activities concurrently

• General technical acumen-- you know how the Web works

• High comfort-level with new technologies/concepts-- we're constantly changing

• Microsoft 365 App Suite

• High proficiency in Microsoft Excel

• Working knowledge of standard SSO protocols (SAML/OIDC) would be preferred, but not required

• SQL scripting (optional)

• Previous experience with ServiceNow and/or Rally ticketing systems (optional)

• Previous experience with commercial Identity & Access Management software, such as Okta, Ping, Azure (optional)

• Basic understanding of certificates/keystores and related tools, such as KeyTool, KeyStore Explorer, etc. (optional)

• This position may require occasional late night or weekend work

• Bachelor's degree in computer science or information systems or the equivalent combination of education, training, or work experience

Job Summary:

Business industry professionals who elicit, analyze, communicate and validate business/user requirements for processes, policies and information systems. Translate these business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.

General Duties & Responsibilities:

• Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results.

• Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

• Influences business partners and service providers regarding priorities, hardware/software selection and/or vendor selection.

• Analyzes marketplace, industry, company, technology trends and best practices, vendor products and services, etc.

• Identifies and documents business strategies, objectives and drivers.

• Analyzes and documents business processes and metrics, and identifies improvement opportunities.

• Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/ROI.

• Re-engineers processes to deliver greater effectiveness and efficiency.

• Identifies/documents how applications and systems interact to support business processes.

• Assesses, applies and projects the impact of system changes on users and internal and external clients or stakeholders.

• Uses knowledge of systems and industry requirements to develop or modify complex information systems.

• Writes test plans and test cases to ensure changes which are made to the application meet client needs and that application integrity is maintained.

• Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Ensures that the changes made by programmers are correct. Conducts tests using client data to be certain client needs will be met. Verifies through testing that changes made by programmers to one part of the application do not impact other parts. Reports and reviews testing results.

• Trains internal employees or external clients on changes, new systems or new procedures. Conducts one-on-one or classroom training depending upon the size or desire of the audience.

• May mentor, guide, advise and or check the work of less experienced Business Systems Analysts.

• Considers the business implications of the application of technology to the current business environment.

• Performs other related duties as required.

Educational Requirements:

A Bachelor's or Master's degree in Computer Science, Information Systems or the equivalent combination of education, training, or work experience.

General Knowledge, Skills & Abilities :

• Knowledge of client's products and services

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization

(e.g., executive, management, individual contributors)

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Excellent analytical, decision-making, problem-solving, team, and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Is resourceful and proactive in gathering information and sharing ideas

Additional Skills:

Entry level role. Basic skills with moderate level of proficiency. Has general understanding of principles in business modeling and requirements definition, one or products/services, and at least one systems development life cycle model. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of business systems analysis experience.