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Microsel Of Colorado Llc
Englewood
Job Description Job Description Managed Services (MSP) Support Technician TrinWare is a Colorado native company with over 16 years in computer services. We are a full-service technology company that thinks and acts as a business partner to our clients, not just a vendor. We are looking for creative and talented engineers to build the Next Gen
Job Source: Microsel Of Colorado LlcMicrosel Of Colorado Llc
Englewood
Job Description Job Description Location: Centennial, CO Job Type: Full-Time On-site Salary: $50,000 to $60,000 per year Managed Services IT Support Technician II Don't settle for a job. Continue your career! TrinWare has been in business since 2004. We have an opening in our Managed Services NOC for an IT Support Technician II! Why pick TrinW
Job Source: Microsel Of Colorado LlcParallel Partners
Denver, CO, United States
Tier 1-2 IT Support Analyst, MSP Experience Required, Denver, CO We are seeking a qualified Tier 1-2 IT Support Analyst professional with 2-4 years of Helpdesk Technician experience.You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people.This client's remote work, conducted from the busin
Job Source: Parallel PartnersParallel Partners
Denver, CO, United States
Tier 1-2 IT Support Analyst, MSP Experience Required, Denver, CO We are seeking a qualified Tier 1-2 IT Support Analyst professional with 2-4 years of Helpdesk Technician experience.You will be interacting with clients to solve their IT problems and issues and work with a team of energetic people.This client's remote work, conducted from the busin
Job Source: Parallel PartnersAgentSync
Denver, CO, United States
This is not your typical Customer Centric role. Salesforce-nerd? Customer-obsessed heart with a Product-obsessed mindset? Agile-savvy? Natural problem-solver? High EQ? This is a high visibility, high value-add opportunity with a ton of trust and responsibility. Do you have experience in insurance, compliance, and licensing? Excellent customer stake
Job Source: AgentSyncAgentSync, inc.
Denver, CO, United States
This is not your typical Customer Centric role. Salesforce-nerd? Customer-obsessed heart with a Product-obsessed mindset? Agile-savvy? Natural problem-solver? High EQ? This is a high visibility, high value-add opportunity with a ton of trust and responsibility. Do you have experience in insurance, compliance, and licensing? Excellent customer stake
Job Source: AgentSync, inc.AgentSync
Denver, CO, United States
This is not your typical Customer Centric role. Salesforce-nerd? Customer-obsessed heart with a Product-obsessed mindset? Agile-savvy? Natural problem-solver? High EQ? This is a high visibility, high value-add opportunity with a ton of trust and responsibility. Do you have experience in insurance, compliance, and licensing? Excellent customer stake
Job Source: AgentSyncDexian
denver, co
Dexian has been engaged to find and IT Technician for immediate assignment with a city municipality in the Denver region. This position will be working onsite five days a week at the City's Headquarters location. Working remotely or relocation are not viable options. The IT Technician provides Tier 1 (first line support) and occasional Tier 2 su
Job Source: DexianCentennial, CO, United States
Managed Services (MSP) Support Technician
TrinWare is a Colorado native company with over 16 years in computer services. We are a full-service technology company that thinks and acts as a business partner to our clients, not just a vendor. We are looking for creative and talented engineers to build the Next Generation IT Managed Services provider.
TrinWare provides technical support and services for a variety of clients in the Denver Metro Area and beyond. This is a full-time position reporting to our Director of Technology and operating out of our headquarters in Centennial, Colorado. Service desk hours are between 8:00AM and 6:00PM, with variable start times, Monday through Friday with occasional off-hours work. This position will occasionally require travel to client locations, primarily within the Denver metro area.
Essential Qualifications
REQUIRED: 1+ years’ client-facing IT service desk experience preferably in a managed services or multi-tenant support company
Experience providing IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
Experience performing basic troubleshooting and administration of servers, networks (WAN and LAN), routers, firewalls, and cybersecurity best practices
Advanced technical understanding of operating systems, business applications, printing systems, and network systems.
Experience managing and servicing clients through RMM and PSA tools
Strong customer service focus and ability to bring hospitality to each support ticket
Strong time management skills and the ability to stay organized during high volume
Professional written and verbal communication and interpersonal skills including active listening, demonstrating empathy, patience, and a positive attitude.
Current IT professional certifications from Microsoft, VMware, Cisco, CompTIA, or other preferred vendors desired
Duties and Responsibilities
People Leadership Serve as a resource for fellow IT service desk support specialists.
IT Service Delivery Work daily in ConnectWise for scheduling, dispatching, and completing service tickets
Understand ConnectWise by completing assigned computer-based training, job shadowing, and on-the-job training
Provide remote and onsite support
Administration and maintenance of the RMM and other software system alerts, and respond accordingly through service tickets
Provide great documentation of work performed in our PSA tools (eg. ConnectWise)
Escalate service or project issues that cannot be completed within Service Level Agreement timeframes
Fully understand TrinWare’s service agreements to provide appropriate IT services
Actively demonstrate and cultivate TrinWare’s Core Values in both internal and external situations
Participate in an on-call rotation
Financial Responsibility Fully document work time in systems of record, primarily ConnectWise
Properly account for all physical assets and software deployed to clients
Organizational Leadership Continue learning and professional development by taking advantage of TrinWare’s reimbursement for professional IT certifications
Pay and Benefits
The salary range for this position is $19.23 to $36.06 per hour ($40,000 to $75,000 annually), commensurate with experience. TrinWare’s available benefits include: Medical
Vision
Dental
Life
Short/Long term disability
401K with matching
Paid holidays
Paid vacation
Paid sick leave
Employee discount programs
Employee referral program
Employee Assistance programs
TrinWare’s Core Values
TrinWare’s culture is a coming-together of high professional standards and a tight-knit team atmosphere. These Core Values are the driving force behind the who, what and why of our mission. We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technology’s great service providers.
Managed Services (MSP) Support Technician jobs in Centennial, CO, United States
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