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Sunrun
Sacramento, CA, United States
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. Overview This individual in this position will be responsible to manage the perfor
Job Source: SunrunCayuse Holdings
Sacramento, CA, United States
Overview About Cayuse Commercial Services: Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful outcomes
Job Source: Cayuse HoldingsState of California
Sacramento, CA, United States
Under the direction of the IT Supervisor II, the Service Desk Analyst provides IT Tier I phone support and oversees operational IT services and analytical information technology-related duties in support of the OLC, California State Legislature, and legislative support offices. The incumbent's primary responsibility is to provide technical and anal
Job Source: State of CaliforniaState of California
Sacramento, CA, United States
Anticipated Interview Dates: Virtual interviews are anticipated to be held between July 15-26, 2024 Telework Information: Act quickly to apply for this hybrid position, where you'll enjoy 100% (five days) remote work, each week! Our Information Technology Services Branch (ITSB)/Technology Infrastructure Services Division (TISD)/Customer Technolog
Job Source: State of CaliforniaState of California
Sacramento, CA, United States
Come join our team of extremely talented, good-hearted, and fun spirited professionals. Whoever said changing the world was easy? It's not. If you are up for the opportunity, you need to apply for this position. At DTSC, it is our mission to improve our California by protecting our environment from toxic and hazardous waste. We serve because we car
Job Source: State of CaliforniaTEKsystems
El Dorado Hills, CA, United States
Description: CANDIDATE MUST LIVE IN CALIFORNIA Short Description At the IT Service Desk, you deliver Customer Excellence Focused Support to end users by Leveraging cutting-edge technology with IT Service Management products and self-service/automated solutions for the customers. The Service Desk Support Analyst will report to the IT Supervisor. In
Job Source: TEKsystemsSunrun
Sacramento
Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging. **Overview** This individual in this position will be responsible to manage the perf
Job Source: SunrunThe Nippon Telegraph and Telephone Corporation (NTT)
Sacramento, CA, United States
Want to be a part of our team? Provides technical support for customers in the use of computer hardware and software. Answers, evaluates, and prioritizes incoming requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Working at NTT ESSENTIAL DUTIES & RESPONSIBILITIES
Job Source: The Nippon Telegraph and Telephone Corporation (NTT)Roseville, CA, United States
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
The Service Desk Manager is responsible for the overall management of the Tier 1/2 Service Desk and Remote Maintenance Operations teams.
Your role in our mission
- Lead the day-to-day activities of the Service Desk and Remote Maintenance Staff
- Manage Tier 1/2 incidents that occur in non-production and Production environments
- Coordinate with other CalSAWS contractors regarding escalation of incidents to Tier 3
- Oversee requests, incidents, and problems reported to the Service Desk
- Manage and coordinate urgent and complicated support issues and act as an escalation point for requests and incidents
- Maturing phone/ticket escalation processes to improve free-flowing escalation and information within the organization
- Monitor and manage the phone queue (participate in escalated calls as needed)
- Thoroughly document, consistently audit, and regularly improve processes used by the Service Desk
- Collect feedback to determine patterns and issues so they can be resolved, identifying FAQs that can be provided for troubleshooting
- Train, coach, and mentor Service Desk and Remote Maintenance staff including career development
- Provide data and reporting of KPIs and trends.
What we're looking for
- A minimum of two (2) years of experience within the past five (5) years working in a service desk/help desk.
- A minimum of two (2) years of experience within the past five (5) years working in a help desk environment serving over 2,500 end users.
- A minimum of two (2) years of experience within the past five (5) years with the ServiceNow platform and tools.
- ITIL 4 current certification
- Bachelor's degree or equivalent experience is required.
What you should expect in this role
Candidate must live in the greater Sacramento Metropolitan area - specifically, Roseville, CA
Candidate must work on-site.
Candidate must be able to provide two external references to certify performance and qualifications.
The deadline to submit applications for this posting is 5/31/2024
#LI-LM1
The pay range for this position is $100,000 - $160,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
Email Alert for Service Desk Manager jobs in Roseville, CA, United States
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