Customer Service Representative
Mukilteo, WA, United States
(Job Description)
Printing & labelling company located in Mukilteo, WA is currently hiring for a Customer Service Representative. The CSR will play a crucial role in supporting the sales cycle by facilitating customer orders for product and serving as a liaison between customers, sales, and production. The ideal candidate will have excellent communication skills and a passion for customer service. Previous experience working in a printing or labelling (manufacturing) environment is a huge plus.
(Position Details)
Title Customer Service Representative (Vendor Management Specialist)
Pay $23/hr. - $25/hr. depending on relevant qualifications
Schedule Standard Monday - Friday Morning Shift
Location Mukilteo, WA (100% Onsite)
(Responsibilities)
Maintains relationship with customers via telephone and email, receives all art, orders and requests for pricing and advises customers regarding the status of their orders in process.
Speaks directly with prospective customers collecting customer information and product specifications.
Receives purchase orders from customers via email, fax or telephone. Reviews all aspects of the order before accepting order and confirming.
Customer Service Representative coordinates artwork to determine availability of cutting die and cylinders.
CSR will monitor the proof through the entire life cycle of the process to ensure that it moves seamlessly through all departments to final production.
Holds all new production orders to the highest standard and awaits until customer approves proofs, product design and other specifications.
Processes new purchase orders into the system specific to individual job and customer including any particular delivery or shipping requirements.
Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders maintaining clear and fluid communication at all times.
Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.
Resolve inquiries and investigate complaints in a timely manner exhibiting excellent service and follow through.
Alerts team members to the existence of, and seeks resolution to production issues that may delay the shipment of an order.
Prioritize orders as necessary, which may require selecting from several alternatives to best service the customers needs.
Receives tickets for shipped or delivered product and begins billing process: verifies shipping report against packing lists and reviews Customer Transaction Report.
Must exhibit consistent desire to go above and beyond to ensure customer expectations are being met and exceeded.
(Qualifications)
***At this time, there will be no relocation package offered and local candidates near Everett, WA will be considered***
2-3 years related experience and/or training; or equivalent combination of education and experience.
Previous experience in a manufacturing or similar environment is preferred, printing or packaging industry experience is a huge plus.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, vendors, and customers.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to read and interpret ruler, scales, and other measurement devices.
While performing the duties of this job, the employee is regularly required to sit and talk. The employee is occasionally required to stand and walk.
(Employee Value Proposition)
+ Very fun team! They will order in lunches and do team building events at times.
+ Looking for someone who is willing to grow with the company and start their career.
+ Awesome hiring manager. Very fun personality.
+ Team of 10. Everyone gets along very well.
For consideration, please apply directly with recently updated resume highlighting the qualifications above.
***More relevant/direct skills highlighted on resume, higher consideration for proceeding immediately***
Compensation is tied to the Colorado and Washington markets for jobs performed in Colorado and Washington. Other locations may be subject to variances based on location-related factors.
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.
Diversity, Equity & Inclusion
At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.