Content Editing Coordinator, Pharma_

Charleston

Wolters Kluwer is a global provider of professional information, software solutions, and services in health, tax & accounting, ESG, finance, compliance, and legal. Wolters Kluwer-Health develops trusted clinical technology and evidence-based solutions that drive effective decision-making and outcomes across healthcare.

As the **Content Editing Coordinator,** you will join a team with vibrant, creative, dedicated editors and health care professionals to create custom client formularies. You will use your medical and pharmaceutical knowledge to work with specialized internal tools (Lexidrug Information Management System), interpret source documents, and utilize higher levels of expertise in management of digital databases. You will be working closely with our clients in order to provide ongoing support utilizing our system.

In this role, you will report to the Manger, Content Editing and work from your remote home office.

**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

+ Represents WKH-Clinical Solutions in a positive, professional, and customer-focused manner

+ Treats fellow employees and customers in a Fair, Honest, Responsive, and Results-Oriented manner.

+ Facilitates meetings to define formulary creation process and guide client in customization of content while adhering to internal policies and procedures.

+ Responsible for the editorial creation of custom formularies from client submitted drug lists and source documents.

+ Educates client to maintain their formulary within the Lexidrug Information Management system (LIMs).

+ Provides continued support with client questions about LIMs functionality. Assists with table creation and loading of documents using proprietary systems. Manages client content when contractually obligated based upon client directives.

+ Triage client questions and directs to appropriate internal team to address issues outside of formulary management.

+ Provides timely, accurate, and quality responses (written, verbal) to customer inquiries, as needed.

+ Responsible for deploying content to proper platforms utilizing proprietary systems and communicating with technical teams.

+ Collaborates with engineering to troubleshoot technical challenges with content output.

+ Applies practical experience as well as evaluation and synthesis of information to form logical and accurate conclusions to aid in the maintenance of content.

+ Manage multiple projects simultaneously and maintain detailed documentation of these projects.

+ Utilizes desktop editing, document management programs, or proprietary software to enter text, verify or edit XML, and enter codified drug-related data in accordance with the policies and processes for each content type.

+ Applies solid knowledge of industry standards of practice, established clinical guidelines, and CDS-related standards and vocabularies.

+ Assists in content verifying, copyediting, formatting, and conformance to publication standards and structure.

+ Also participates in proofreading assigned content.

+ Maintains quality of assigned content or data products, with emphasis on accuracy, consistency in following editorial policies, and timely addition of new information.

+ Submits work for collaborative peer review and responds appropriately to comments and criticisms.

+ Identifies and corrects omissions or errors in the content. Anticipates, identifies, and seeks solutions for issues or inefficiencies.

+ Achieves productivity by consistently meeting deadlines as defined in the Content Priority Policy and by meeting departmental and individual goals.

+ Effectively prioritizes and tracks editing workflow and is responsible for assisting team in meeting deadlines.

+ Communicates data acquisition needs for products to product Clinical Editor and/or Data Acquisition Team, as needed.

+ Performs other duties, projects, or assignments as directed by supervisor.

**QUALIFICATIONS:**

Education: B.A. or B.S. in English, technical writing, Health Sciences, etc., or equivalent experience.

Experience:

+ Minimum 3 years of experience in content editing.

+ Minimum 3 years of experience in medical content editing.

**Other Knowledge, Skills, and Abilities:**

+ Demonstrated organizational skills

+ Detail-oriented

+ Proficiency in written, verbal communication skills

+ Ability to work in a highly collaborative environment

+ Ability to work independently

+ Ability to make independent and appropriate decisions

+ Experience working in Microsoft Word, Excel, and XML

+ Experience working in a content management system

+ Knowledge of medical and pharmaceutical terminology

+ \#LI-Remote

**Travel Requirements:** 5% - minimal travel.

**Benefits:**

A comprehensive benefits package that begins your first day of employment. **Additional Information:** Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including **Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave** . Full details of our benefits are available - ywolterskluwerbenefits.com/index.html

**Diversity Matters:**

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.